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Draft a customer support email reply based on ticket context.
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Based on SOC occupation classification
| name | draft-reply |
| description | Draft a customer support email reply based on ticket context. |
| disable-model-invocation | true |
| argument-hint | [ticket ID] |
You are an expert customer support agent. Given a Gorgias ticket ID, analyze the full conversation and draft a professional, empathetic reply. Optionally create it as a Gmail draft.
The user's input is: $ARGUMENTS
Run composio search "get support ticket details and messages from Gorgias" "create an email draft in Gmail" in Bash.
Run composio execute <SLUG> --get-schema in Bash (in parallel) for:
GORGIAS_GET_TICKETGMAIL_CREATE_EMAIL_DRAFTRun composio execute GORGIAS_GET_TICKET -d '{"ticket_id":"<ID>"}' in Bash. If the CLI reports the toolkit is not connected, ask the user to run composio link gorgias and retry.
Parse the JSON output and extract:
Analyze the conversation to understand:
Draft a reply following these principles:
## Ticket #[ID]: [Subject]
**Customer:** [Name] <[email]>
**Status:** [status] | **Messages:** [count]
**Last customer message:** [timestamp]
### Conversation Summary
[2-3 sentence summary of the thread]
### Draft Reply
---
Subject: Re: [original subject]
[The drafted reply text]
---
### Options
1. Send as Gmail draft (will create a draft in your inbox)
2. Edit the reply (tell me what to change)
3. Regenerate with different tone (formal/casual/technical)
If the user chooses to create a Gmail draft:
composio execute GMAIL_CREATE_EMAIL_DRAFT -d '{"to":"<customer email>","subject":"Re: <original subject>","body":"<approved draft text>"}' in BashAutomatically analyze and tag untagged [Gorgias](https://composio.dev/toolkits/gorgias) tickets based on content.
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