composio-community/support-skills

Latest recorded source activity: April 14, 2026 at 16:56

SkillsMP catalog refreshed: November 9, 2026 at 14:22

skills collected: 40

GitHub stars: 19
GitHub forks: 2

Install with an AI assistant

Copy this prompt into the AI assistant you're using.

Follow https://skillsmp.com/skill-install/prompt.md to install Agent Skills from https://github.com/composio-community/support-skills.

Repository README

Repository README source: README.md

Read the source README

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<h1 align="center">Support Skills</h1> <p align="center"> <a href="https://dashboard.composio.dev/login?utm_source=Github&utm_medium=Github&utm_campaign=2026-04&utm_content=SupportSkills"> <img width="1280" height="640" alt="Support Skills" src="https://github.com/user-attachments/assets/bab01a9e-f73b-4aae-a567-07304be3aa20" /> </a> <p align="center"> <a href="https://awesome.re"> <img src="https://awesome.re/badge.svg" alt="Awesome" /> </a> <a href="https://makeapullrequest.com"> <img src="https://img.shields.io/badge/PRs-welcome-brightgreen.svg?style=flat-square" alt="PRs Welcome" /> </a> <a href="https://www.apache.org/licenses/LICENSE-2.0"> <img src="https://img.shields.io/badge/License-Apache_2.0-blue.svg?style=flat-square" alt="License: Apache-2.0" /> </a> </p> <div> <p align="center"> <a href="https://twitter.com/composio"> <img src="https://img.shields.io/badge/Follow on X-000000?style=for-the-badge&logo=x&logoColor=white" alt="Follow on X" /> </a> <a href="https://www.linkedin.com/company/composiohq/"> <img src="https://img.shields.io/badge/Follow on LinkedIn-0077B5?style=for-the-badge&logo=linkedin&logoColor=white" alt="Follow on LinkedIn" /> </a> <a href="https://discord.com/invite/composio"> <img src="https://img.shields.io/badge/Join our Discord-5865F2?style=for-the-badge&logo=discord&logoColor=white" alt="Join our Discord" /> </a> </p> </div> Support skills for AI agents for Claude Code, Codex, Cursor and more. Triage tickets, draft replies, track SLAs, detect churn risk, escalate bugs, generate CSAT follow-ups, build macros, translate messages, sync CRM contacts, and run weekly digests, without leaving your terminal. ## Contents - [Quick Start](#quick-start) - [Ticket Management](#ticket-management) - [Customer Intelligence](#customer-intelligence) - [Communication](#communication) - [Analytics & Reporting](#analytics--reporting) - [Workflow Automation](#workflow-automation) - [Quality & Training](#quality--training) - [Feedback & Surveys](#feedback--surveys) - [Sales & Outreach](#sales--outreach) - [Setup](#setup) --- ## Quick Start ```bash # 1. Install Claude Code npm install -g @anthropic-ai/claude-code # 2. Install the Composio CLI (connects to Gorgias, HubSpot, Slack, etc.) curl -fsSL https://composio.dev/install | bash # 3. Authenticate with Composio composio login # 4. Clone and install the skills git clone https://github.com/composiohq/support-skills.git cd support-skills ./install.sh /path/to/your/project ``` This copies all skills into `.claude/skills/` so they're available as `/slash-commands` in Claude Code. ```bash # Open Claude Code and run any skill claude > /ticket-triage > /customer-360 jane@acme.com > /escalate 12345 > /sentiment-check "I've been waiting 3 days and nobody has responded" > /tone-rewriter empathetic "Your request has been processed." ``` Skills shell out to the `composio` CLI to run tools. If a skill tries to call a toolkit that isn't connected yet, the CLI will tell you — just run `composio link <toolkit>` and retry. Skills that don't need external tools (like `/sentiment-check`, `/tone-rewriter`, `/qa-response`, `/angry-customer-playbook`, `/response-templates`) work immediately with no setup. --- ## Ticket Management | Skill | Description | |-------|-------------| | [Ticket Triage](ticket-triage/SKILL.md) | Pull open Gorgias tickets and auto-classify by P0-P3 priority and category | | [Zendesk Triage](zendesk-triage/SKILL.md) | Pull open Zendesk tickets and triage by priority, category, and SLA status | | [Freshdesk Triage](freshdesk-triage/SKILL.md) | Pull open Freshdesk tickets and triage by priority, type, and SLA | | [Zoho Desk Triage](zoho-desk-triage/SKILL.md) | Pull open Zoho Desk tickets and triage by priority and department | | [Intercom Resolve](intercom-resolve/SKILL.md) | Manage and resolve Intercom conversations — triage, reply, snooze, or close | | [Inbox Zero](inbox-zero/SKILL.md) | Batch-scan unhandled tickets and suggest quick actions — reply, escalate, close, assign, or defer | | [Auto-Tag](auto-tag/SKILL.md) | Analyze untagged tickets and recommend tags based on content, with confidence scores | | [Merge Tickets](merge-tickets/SKILL.md) | Detect duplicate and related tickets using subject similarity, same-customer signals, and content matching | | [SLA Monitor](sla-monitor/SKILL.md) | Real-time SLA compliance dashboard — flags breaches, at-risk tickets, and tracks first-response / resolution times | | [Ticket Summarize](ticket-summarize/SKILL.md) | Condense long ticket threads into TL;DR, timeline, what's been tried, and clear action items | | [WhatsApp Support](whatsapp-support/SKILL.md) | Handle WhatsApp customer support conversations via Wati or Whautomate | ## Customer Intelligence | Skill | Description | |-------|-------------| | [Customer 360](customer-360/SKILL.md) | Full customer profile — ticket history + CRM data (company, deals, engagement timeline, health score) | | [VIP Alert](vip-alert/SKILL.md) | Cross-reference open tickets against CRM to identify high-value customers needing priority treatment | | [Sentiment Check](sentiment-check/SKILL.md) | Analyze customer messages for sentiment (-2 to +2), urgency level, emotional signals, and churn risk | | [Contact Sync](contact-sync/SKILL.md) | Compare customer data across support and CRM systems to find missing contacts and data mismatches | | [Lead Enrich](lead-enrich/SKILL.md) | Enrich customer/lead profiles with business data using LeadIQ, RocketReach, or Clearout | | [Email Verify](email-verify/SKILL.md) | Bulk verify customer email addresses using Clearout or Mailcheck | | [Root Cause Analysis](root-cause/SKILL.md) | Analyze a cluster of related tickets to identify the underlying root cause with Five Whys framework | ## Communication | Skill | Description | |-------|-------------| | [Draft Reply](draft-reply/SKILL.md) | Read the full ticket thread and draft an empathetic, context-aware reply — optionally save as email draft | | [Response Templates](response-templates/SKILL.md) | Generate polished canned response templates for common scenarios (first response, need info, bug confirmed, etc.) | | [CSAT Follow-Up](csat-followup/SKILL.md) | Find recently resolved tickets and send personalized satisfaction follow-up emails | | [Customer Winback](customer-winback/SKILL.md) | Identify churned/at-risk customers from ticket patterns + CRM data, then draft personalized winback emails | | [Tone Rewriter](tone-rewriter/SKILL.md) | Rewrite a support response in a different tone — formal, casual, technical, empathetic, or concise | | [Translate Ticket](translate-ticket/SKILL.md) | Detect language, translate to English for the agent, and draft a reply in the customer's language | | [Angry Customer Playbook](angry-customer-playbook/SKILL.md) | Step-by-step de-escalation guide with tailored response for handling angry or abusive messages | ## Analytics & Reporting | Skill | Description | |-------|-------------| | [Support Metrics](support-metrics/SKILL.md) | Compute volume, response times, category breakdowns, and trends — optionally export to a spreadsheet | | [Weekly Digest](weekly-digest/SKILL.md) | Generate a comprehensive weekly support report and post it to Slack | ## Workflow Automation | Skill | Description | |-------|-------------| | [Escalate](escalate/SKILL.md) | Escalate a ticket to an issue tracker + team notification in one move, with confirmation before executing | | [Bug Report](bug-report/SKILL.md) | Extract structured, engineering-ready bug reports from tickets (repro steps, expected/actual, impact) | | [Handoff Notes](handoff-notes/SKILL.md) | Generate shift handoff notes covering all active tickets — what needs attention, what's waiting, what was resolved | | [Refund Processor](refund-processor/SKILL.md) | Gather full context around refund requests, assess eligibility against customer history, and prepare for approval | | [Macro Builder](macro-builder/SKILL.md) | Analyze recurring ticket patterns and generate reusable step-by-step playbooks for agents | ## Quality & Training | Skill | Description | |-------|-------------| | [Knowledge Search](knowledge-search/SKILL.md) | Search the knowledge base for relevant articles to help resolve customer issues, with suggested responses | | [QA Response](qa-response/SKILL.md) | Review a drafted response for quality, accuracy, tone, and completeness before sending | | [Chatbot Review](chatbot-review/SKILL.md) | Review AI chatbot conversations for bad responses, hallucinations, and missed questions | ## Feedback & Surveys | Skill | Description | |-------|-------------| | [NPS Collect](nps-collect/SKILL.md) | Send NPS/CSAT surveys and analyze results using Delighted or Satismeter | | [Feedback Digest](feedback-digest/SKILL.md) | Aggregate and analyze customer feedback from Delighted, GatherUp, Gleap, or Simplesat | ## Sales & Outreach | Skill | Description | |-------|-------------| | [Outreach Campaign](outreach-campaign/SKILL.md) | Set up customer outreach sequences via Lemlist, Reply.io, or Woodpecker | | [Proposal Draft](proposal-draft/SKILL.md) | Draft and send client proposals via Better Proposals or Bidsketch | | [Call Summary](call-summary/SKILL.md) | Summarize customer support/sales calls from Dialpad or Leexi call logs | --- ## Setup ### Install Claude Code ```bash npm install -g @anthropic-ai/claude-code ``` ### Install the Composio CLI These skills use the [Composio](https://composio.dev) CLI to connect to your support tools (Gorgias, HubSpot, Slack, etc.). Install it with: ```bash curl -fsSL https://composio.dev/install | bash ``` Then authenticate: ```bash composio login composio whoami ``` `composio login` opens a browser-based flow, then prompts you to choose your default organization and project. `composio whoami` shows your current session context. ### Connect your apps Connect each toolkit you plan to use with `composio link <toolkit>`: ```bash composio link gorgias composio link hubspot composio link gmail composio link slack composio link linear ``` You don't have to do this upfront — if a skill tries to call a toolkit that isn't connected, the CLI will tell you and you can run `composio link` then retry. Supported apps: - **Gorgias** — Support tickets - **HubSpot** — CRM, contacts, deals - **Gmail** — Email replies and drafts - **Slack** — Team notifications and digests - **Linear** — Issue tracking and escalation - **Google Sheets** — Metrics export - **Notion** — Knowledge base search --- ## How Skills Work Each skill is a directory with a `SKILL.md` file — a self-contained prompt that tells Claude what to do. The install script copies them into your project's `.claude/skills/` directory where Claude Code picks them up as `/slash-commands`. Skills that integrate with external apps shell: 1. **Discover** the right tool slug with `composio search "<task description>"` 2. **Inspect** the schema with `composio execute <TOOL_SLUG> --get-schema` (or `--dry-run` for a safe preview) 3. **Execute** the tool with `composio execute <TOOL_SLUG> -d '{...}'` 4. **Recover** from missing connections by running `composio link <toolkit>` and retrying 5. **Analyze** the results using Claude's reasoning 6. **Present** structured, actionable output 7. **Confirm** before taking any external action (sending emails, creating issues, posting messages) Standalone skills (sentiment, tone, QA, templates) work purely with Claude's reasoning — no external connections needed. --- ## Contributing Got an idea for a new support skill? Open a PR with a new `skill-name/SKILL.md` following the existing format. ## License MIT

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Skills in this repository

Customer Service Representatives Market Research Analysts & Marketing Specialists Sales Representatives of Services, Except Advertising, Insurance, Financial Services, & Travel Software Developers

11 occupation categories · 100% classified

skill

occupation

description

updated

auto-tag

Customer Service Representatives

Automatically analyze and tag untagged [Gorgias](https://composio.dev/toolkits/gorgias) tickets based on content.

2026-04-14

bug-report

Software Quality Assurance Analysts & Testers

Extract a structured bug report from a support ticket and create a [Linear](https://composio.dev/toolkits/linear) issue.

2026-04-14

call-summary

Customer Service Representatives

Summarize customer support/sales calls from [Dialpad](https://composio.dev/toolkits/dialpad) or [Leexi](https://composio.dev/toolkits/leexi) call logs

2026-04-14

chatbot-review

Software Developers

Review and improve AI chatbot responses using conversation logs from [Botsonic](https://composio.dev/toolkits/botsonic), [Docsbot](https://composio.dev/toolkits/docsbot-ai), or [Landbot](https://composio.dev/toolkits/landbot)

2026-04-14

contact-sync

Market Research Analysts & Marketing Specialists

Sync customer data between [Gorgias](https://composio.dev/toolkits/gorgias) and [HubSpot](https://composio.dev/toolkits/hubspot) - find mismatches and missing contacts

2026-04-14

csat-followup

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, & Travel

Send CSAT follow-up emails to customers after ticket resolution via [Gmail](https://composio.dev/toolkits/gmail)

2026-04-14

customer-360

Market Research Analysts & Marketing Specialists

Full customer lookup across [Gorgias](https://composio.dev/toolkits/gorgias) tickets and [HubSpot](https://composio.dev/toolkits/hubspot) CRM.

2026-04-14

customer-winback

Market Research Analysts & Marketing Specialists

Identify churned or at-risk customers and draft personalized winback emails

2026-04-14

draft-reply

Customer Service Representatives

Draft a customer support email reply based on ticket context.

2026-04-14

email-verify

Software Developers

Bulk verify customer email addresses using [Clearout](https://composio.dev/toolkits/clearout) or [Mailcheck](https://composio.dev/toolkits/mailcheck)

2026-04-14

escalate

Customer Service Representatives

Escalate a support ticket to a [Linear](https://composio.dev/toolkits/linear) issue and notify the team on [Slack](https://composio.dev/toolkits/slack).

2026-04-14

feedback-digest

Market Research Analysts & Marketing Specialists

Aggregate and analyze customer feedback from [Delighted](https://composio.dev/toolkits/delighted), [GatherUp](https://composio.dev/toolkits/gatherup), [Gleap](https://composio.dev/toolkits/gleap), or [Simplesat](https://composio.dev/toolkits/simplesat)

2026-04-14

freshdesk-triage

Customer Service Representatives

Pull open tickets from [Freshdesk](https://composio.dev/toolkits/freshdesk) and triage by priority, type, and SLA

2026-04-14

handoff-notes

Customer Service Representatives

Generate agent handoff notes for shift changes or ticket reassignment

2026-04-14

inbox-zero

Customer Service Representatives

Scan your support inbox and batch-process tickets with quick actions (reply, tag, assign, close)

2026-04-14

intercom-resolve

Customer Service Representatives

Manage and resolve [Intercom](https://composio.dev/toolkits/intercom) conversations — triage, reply, snooze, or close

2026-04-14

knowledge-search

Customer Service Representatives

Search the knowledge base in [Notion](https://composio.dev/toolkits/notion) for answers to customer questions.

2026-04-14

lead-enrich

Sales Representatives, Wholesale & Manufacturing, Except Technical & Scientific ProductsSales Representatives of Services, Except Advertising, Insurance, Financial Services, & Travel

Enrich customer/lead profiles with business data using [LeadIQ](https://composio.dev/toolkits/leadiq), [RocketReach](https://composio.dev/toolkits/rocket-reach), or [Clearout](https://composio.dev/toolkits/clearout)

2026-04-14

macro-builder

Customer Service Representatives

Analyze ticket history to identify patterns and generate reusable support macros/playbooks.

2026-04-14

merge-tickets

Customer Service Representatives

Find and flag duplicate or related [Gorgias](https://composio.dev/toolkits/gorgias) tickets that should be merged

2026-04-14

nps-collect

Market Research Analysts & Marketing Specialists

Send NPS/CSAT surveys and analyze results using [Delighted](https://composio.dev/toolkits/delighted) or [Satismeter](https://composio.dev/toolkits/satismeter)

2026-04-14

outreach-campaign

TelemarketersSales Representatives of Services, Except Advertising, Insurance, Financial Services, & Travel

Set up customer outreach sequences via [Lemlist](https://composio.dev/toolkits/lemlist), [Reply.io](https://composio.dev/toolkits/reply-io), or [Woodpecker](https://composio.dev/toolkits/woodpecker-co)

2026-04-14

proposal-draft

Purchasing Agents, Except Wholesale, Retail, & Farm Products

Draft and send client proposals via [Better Proposals](https://composio.dev/toolkits/better-proposals) or [Bidsketch](https://composio.dev/toolkits/bidsketch)

2026-04-14

refund-processor

Customer Service Representatives

Process a refund request by gathering context and preparing the refund workflow.

2026-04-14

root-cause

Software Developers

Analyze a set of related tickets to identify the underlying root cause.

2026-04-14

sentiment-check

Market Research Analysts & Marketing Specialists

Analyze customer message text for sentiment, urgency, and emotional tone.

2026-04-14

sla-monitor

Customer Service Representatives

Check SLA compliance across open tickets and flag breaches or at-risk tickets

2026-04-14

support-metrics

Customer Service Representatives

Generate a support metrics summary from [Gorgias](https://composio.dev/toolkits/gorgias) tickets and optionally push to [Google Sheets](https://composio.dev/toolkits/googlesheets)

2026-04-14

ticket-summarize

Customer Service Representatives

Summarize a support ticket thread into key points and action items.

2026-04-14

ticket-triage

Customer Service Representatives

Pull open [Gorgias](https://composio.dev/toolkits/gorgias) support tickets and triage them by urgency, category, and sentiment

2026-04-14

translate-ticket

Customer Service Representatives

Translate a customer message and draft a reply in their language.

2026-04-14

vip-alert

Customer Service RepresentativesFirst-Line Supervisors of Office & Administrative Support Workers

Identify VIP/high-value customer tickets and flag them for priority handling.

2026-04-14

weekly-digest

Customer Service Representatives

Generate a weekly support digest and post it to [Slack](https://composio.dev/toolkits/slack)

2026-04-14

whatsapp-support

Customer Service Representatives

Handle WhatsApp customer support conversations via [Wati](https://composio.dev/toolkits/wati) or [Whautomate](https://composio.dev/toolkits/whautomate)

2026-04-14

zendesk-triage

Customer Service Representatives

Pull open tickets from [Zendesk](https://composio.dev/toolkits/zendesk) and triage by priority, category, and SLA status

2026-04-14

zoho-desk-triage

Customer Service Representatives

Pull open tickets from [Zoho Desk](https://composio.dev/toolkits/zoho-desk) and triage by priority and department

2026-04-14

angry-customer-playbook

First-Line Supervisors of Retail Sales WorkersRetail Salespersons

Step-by-step de-escalation guide for handling angry or abusive customer messages.

2026-04-10

qa-response

Customer Service Representatives

Review a drafted support response for quality, accuracy, tone, and completeness before sending.

2026-04-10

response-templates

Customer Service Representatives

Generate or suggest canned response templates for common support scenarios.

2026-04-10

tone-rewriter

Customer Service Representatives

Rewrite a support response in a different tone - formal, casual, technical, empathetic, or concise.

2026-04-10

Showing 40 of 40 collected skills.