| name | playbook-social-media-brand-style-guide |
| description | Use when designing or improving a Social Media Brand Style Guide operating playbook with roles, ordered actions, controls and measures. Use platform skills for channel plans and strategy skills for upstream direction. |
| metadata | {"portable":true,"compatible_with":["claude-code","codex"]} |
Social Media Brand Style Guide Generator
Produce one complete, formatted Brand Style Guide as a client-ready deliverable. This is not advice or a framework — it is a finished document the client hands to whoever manages their social media. Every section must be filled in with client-specific content. Placeholder text must not appear in the final output.
Apply British English throughout. Follow the east-african-english skill for prose register. Default to the Uganda/East Africa market unless the client specifies otherwise.
Use When
- Build or improve a repeatable Social Media Brand Style Guide workflow for a client or delivery team.
- Turn an approved objective into roles, controls, handoffs and measurable actions.
Do Not Use When
- The task is a single-channel presence plan; use the closest
platform-* skill.
- The task is upstream positioning or channel choice; use the closest
strategy-* skill.
Required Inputs
| Artefact | Source/provider | Required? | If absent |
|---|
| Objective, audience and success measure | Approved client brief or accountable owner | Yes | Stop and request the missing decision |
| Current workflow, assets and performance evidence | Team records, platform exports or supplied artefacts | Conditional | Label the baseline unassessed and use a minimum viable workflow |
| Roles, budget, timing and approval limits | Delivery owner | Yes for execution | Produce a draft only; do not schedule, spend or publish |
Capability and Permission Boundaries
Read supplied artefacts and search relevant evidence. Treat review, audit and planning as read-only. Editing the requested draft is allowed; publishing, messaging, production changes, personal-data processing, spending, destructive actions and certification claims require explicit authority. Use network access only for authorised verification.
Degraded Mode
If accounts, files, network, rendering or current evidence are unavailable, return the narrowest useful qualified Social Media Brand Style Guide playbook plus an evidence-gap list. Mark each unavailable check not assessed; never convert it into a pass.
Decision Rules
| Condition | Action | Failure or risk avoided |
|---|
| Inputs and authority are complete | Produce an execution-ready playbook | Unowned actions and hidden assumptions |
| Evidence or tooling is incomplete | Produce the narrowest qualified draft and a gap list | Treating an unassessed check as passed |
| Action publishes, spends, contacts people or changes production state | Require explicit approval before action | Unauthorised external impact |
Workflow
- Confirm the consumer, objective, market, decision owner and permission boundary; stop if the objective or owner is missing.
- Inspect supplied evidence and verify volatile claims; record missing inputs rather than filling them with assumptions.
- Apply the decision rules, preserve useful existing material and draft the Social Media Brand Style Guide playbook.
- Test each action against platform, privacy, safeguarding, brand and approval constraints; stop and escalate a blocking risk.
- Run the quality and anti-slop gates. If a check fails, correct the draft and rerun it before handoff.
Outputs
| Artefact | Consumer | Acceptance condition |
|---|
| Social Media Brand Style Guide playbook | Client owner and delivery team | Uses named inputs, assigns actions, states decisions and contains no unverified specifics |
| Assumption and gap register | Approver or next workflow | Every missing source, unassessed check and required approval has an owner or next action |
Evidence Produced
| Evidence | Format | Acceptance condition |
|---|
| Decision and verification record | Inline table or appendix | Each material choice traces to an input, source or labelled assumption |
| Release-gate result | Completed checklist | No blocking policy, factual, permission or anti-slop finding remains |
Quality Standards
Use British English and the specified market context. Recommendations must be executable with the stated capacity, current claims must be verified or qualified, and acceptance conditions must be observable. A worked example must use a labelled scenario, not fabricated client evidence.
Anti-Patterns
- Inventing a client fact, benchmark, budget or approval. Fix: cite the source or label the assumption and its effect.
- Copying one channel or client pattern unchanged. Fix: tie each choice to the named audience, objective and evidence.
- Stating volatile platform or legal details from memory. Fix: verify the current official source or omit the claim.
- Treating an inaccessible account, file or metric as healthy. Fix: mark it
not assessed and bound the conclusion.
- Publishing, spending, messaging or changing production state from planning authority. Fix: obtain explicit action authority.
- Delivering actions without owner, timing or acceptance. Fix: assign all three or return the item as an unresolved gap.
References
Required Input
If the 04-brand-voice-intake has already been completed for this client, request that document and extract the inputs from it. Do not ask the client to repeat information already captured.
If 04-brand-voice-intake has not been completed, collect the following before generating anything:
- Client business name — exact spelling as it should appear in all communications
- Industry and primary services or products
- Country and city — defaults to Kampala, Uganda
- Primary goal for social media — awareness, leads, sales, community building, retention
- Three brand tone adjectives — the client's own words; these are mandatory. Do not proceed without them.
- Active social media platforms — list all current and planned platforms
- Brand colours — hex codes if available; descriptive if not
- Approved product/service names — exact spelling for every product or service
- Competitor names — how (or whether) to refer to competitors in content
- Content approver — name and role of the person who must approve posts before publishing
- Content drafter — name and role of the person who creates content
- Turnaround time expectation — how many hours between draft and approval deadline
Output Structure
Generate the guide as a complete, headed document in the following order. Use the section titles exactly as listed.
SECTION 1: BRAND VOICE
1.1 Voice Definition
State the three client-supplied tone adjectives. For each adjective, produce a "we are X, not Y" pairing that clarifies where the brand sits on a spectrum:
| We are… | We are not… |
|---|
| [Adjective 1 — e.g. Warm] | [Its shadow side — e.g. Familiar to the point of being unprofessional] |
| [Adjective 2] | [Its shadow side] |
| [Adjective 3] | [Its shadow side] |
Follow this table with a tone scale statement using the format below. Mark the brand's position with [HERE]:
Formal ←————————[HERE]————————→ Informal
Write one sentence explaining why this position is correct for this brand and audience.
1.2 Brand Voice Summary
Write one paragraph (5–7 sentences) that any new team member reads before writing a single word for this client. Describe the brand voice as if describing a person: who are they, what do they say, what do they never say? This paragraph must be specific to this client — it must be impossible to apply it to a different brand without rewriting.
SECTION 2: PLATFORM-BY-PLATFORM TONE GUIDE
For each platform the client uses, generate a tone guide entry. Omit platforms the client is not active on and does not plan to use.
Use this format for each platform:
[PLATFORM NAME]
Tone in one sentence: [How the brand sounds on this specific platform]
Rules:
- [Specific rule for this platform — formatting, length, opening style, etc.]
- [Specific rule]
- [Specific rule]
Example post: [A worked example using this client's actual product or service — not a generic placeholder]
Cover the following platforms if in scope:
Facebook — conversational, community-focused. Lead with a question or an invitation. Short paragraphs. This is where the brand acts as a neighbour, not a broadcaster.
Instagram — visual-first, aspirational or relatable depending on personas. The caption supports the image. The first line must work without the "more" button. Hashtags go at the end.
LinkedIn — professional, credibility-driven. Lead with an industry observation or data point. Full sentences. One strong idea per post. No more than one emoji if used at all.
WhatsApp — personal, direct, value-led. Treat every message as a one-to-one conversation, not a broadcast. Lead with context and value. One clear call to action. Maximum three sentences.
TikTok — energetic, entertaining, hook-first. The first word of the caption and the first second of video must earn attention. Use the vocabulary the audience actually uses.
X / Twitter — concise, opinionated, topical. One strong idea per post. Cut every word that is not working. A take or a question — never a press release.
SECTION 3: VOCABULARY STANDARDS
3.1 Words and Phrases to Use
List 10–15 preferred terms drawn from the client's tone adjectives, industry, and EA professional register. Format as a table:
| Word or Phrase | Why it fits this brand |
|---|
| [Term] | [One-line rationale] |
3.2 Words and Phrases to Avoid
List 10–15 terms to avoid: overused marketing clichés, off-brand language, competitor terms, and anything that conflicts with the tone attributes. Always include the standard EA avoid list: "groundbreaking", "revolutionary", "game-changing", "amazing", "awesome", "unleash", "skyrocket". Format as a table:
| Word or Phrase | Why to avoid |
|---|
| [Term] | [One-line rationale] |
3.3 Brand-Specific Terminology
List every product, service, campaign, or internal term that has a specific approved spelling or formatting. Misuse of these terms in published content is not acceptable.
| Term | Correct usage | Common error to avoid |
|---|
| [Product/service name] | [Exact spelling and capitalisation] | [e.g. Do not abbreviate; do not lowercase] |
3.4 Competitor Naming Rules
State the policy clearly:
- Naming policy: [e.g. Do not name competitors directly in any published content / Refer to the category only, not specific brands / Approved reference: "other providers in this space"]
- Comparative claims: [Permitted with evidence / Not permitted]
- If a competitor tags or mentions the brand: [Escalate to approver / Respond using the approved template below / Ignore]
SECTION 4: EMOJI AND STICKER POLICY
State the overall emoji philosophy in one sentence (e.g. "This brand uses emojis functionally and sparingly — they support the message, they do not replace it.").
4.1 Platform Emoji Limits
| Platform | Emojis permitted? | Maximum per post | Approved types |
|---|
| Facebook | Yes / Sparingly / No | [Number] | [e.g. Functional and expressive] |
| Instagram | Yes / Sparingly / No | [Number] | |
| LinkedIn | Sparingly / No | [Number — recommend 0–1] | [Functional only] |
| WhatsApp | Yes / Sparingly / No | [Number] | |
| TikTok | Yes / Sparingly / No | [Number] | |
| X / Twitter | Yes / Sparingly / No | [Number] | |
4.2 Emoji Categories
Define the policy for each category:
- Functional emojis (✅ ➡️ 📌 🔗 — organise or direct): [Permitted / Not permitted]
- Expressive emojis (😊 🙌 💙 — convey emotion): [Permitted / Limited to Facebook and WhatsApp only / Not permitted]
- Decorative emojis (🌟 ✨ 💫 — pure decoration): [Permitted / Not permitted]
4.3 Emojis to Avoid
List 5–8 specific emojis that are off-brand for this client, with a one-line note for each:
| Emoji | Reason to avoid |
|---|
| 🔥 | Overused; signals hype rather than substance |
| 💯 | Informal and aggressive in tone |
| 🚀 | Start-up cliché; does not fit this brand's register |
| [Add client-specific entries] | |
4.4 When Not to Use Emojis
Emojis are never used in:
- Crisis statements or holding statements (any level)
- Formal announcements (regulatory, legal, compliance)
- Condolence or sympathy posts
- Any post referencing national tragedies or disasters (see Section 8)
- LinkedIn posts on sensitive professional topics
SECTION 5: IMAGE AND VIDEO STANDARDS
5.1 Aspect Ratios by Platform
| Platform | Format | Recommended ratio | Notes |
|---|
| Facebook Feed | Image / Video | 1:1 or 4:5 | 4:5 maximises screen space on mobile |
| Facebook Stories | Image / Video | 9:16 | Full screen; leave 14% top and bottom safe zone |
| Instagram Feed | Image / Video | 1:1 or 4:5 | 4:5 preferred |
| Instagram Stories | Image / Video | 9:16 | Same safe zone as Facebook Stories |
| Instagram Reels | Video | 9:16 | |
| TikTok | Video | 9:16 | |
| LinkedIn | Image | 1200 × 627px (1.91:1) | Landscape preferred for link posts |
| WhatsApp | Image | 1:1 or 4:5 | Avoid cropping faces |
| X / Twitter | Image | 16:9 or 1:1 | |
| YouTube Thumbnail | Image | 16:9 | 1280 × 720px minimum |
5.2 Watermark and Branding Policy
State the watermark rule clearly:
- All original content: [Logo placement — e.g. bottom-right corner, 10% of frame width, 70% opacity]
- User-generated content shared with permission: [e.g. Add logo watermark before reposting]
- Stories and Reels: [Logo in corner / No watermark — platform adds brand tag automatically]
- Video intro/outro: [Duration — e.g. 2-second branded end card on all videos over 60 seconds]
5.3 Colour Palette
| Colour role | Hex code or description | When to use |
|---|
| Primary | [Code] | Dominant colour in all graphics |
| Secondary | [Code] | Accents and contrast |
| Accent | [Code] | Calls to action; use sparingly |
| Background | [Code] | Default graphic background |
| Text on dark | [Code] | Overlays on dark images |
| Text on light | [Code] | Overlays on light images |
Colours to avoid: [List any colours associated with competitors or that clash with the palette.]
5.4 Photo Style
- Subject matter: [People / Products / Environments / Combination]
- People in images: [Real staff and customers preferred / Models permitted / Stock images: see policy below]
- Setting: [Indoor / Outdoor / Both — specify which settings work for this brand]
- Mood: [Warm / Neutral / Bold / Energetic] — [One sentence on what this looks like in practice]
- Production level: [Highly produced / Balanced / Raw and authentic] — justify with reference to the persona
- Stock photography policy: [Permitted only when no original image is available / Avoid entirely / Permitted for LinkedIn only] — if permitted, rule: images must reflect the East African demographic of the audience
5.5 Approved Filters and Presets
- Approved presets: [List preset names if the client uses Lightroom, VSCO, or a custom filter — e.g. "Warm Natural", "Client Preset A"]
- Filters to avoid: [e.g. Heavy black-and-white, oversaturated filters, beauty smoothing filters on product shots]
5.6 Video Length Standards
| Platform | Recommended length | Maximum |
|---|
| Facebook Feed | 60–90 seconds | 3 minutes |
| Instagram Reels | 15–30 seconds | 90 seconds |
| TikTok | 15–60 seconds | 3 minutes |
| LinkedIn | 30–90 seconds | 10 minutes |
| YouTube | 5–15 minutes | No limit |
| WhatsApp Status | 15–30 seconds | 30 seconds |
Longer formats require client approval before production.
SECTION 6: HASHTAG USAGE RULES
6.1 Branded Hashtags
List 1–3 branded hashtags unique to this client. For each:
#[Hashtag]
- Purpose: [All organic content / Campaign-specific / Community and UGC]
- Platforms: [Where to use it]
- Usage rule: [Every post / Campaigns only / Specific content types]
- Growing adoption: [One-line instruction — e.g. "Ask followers to use this hashtag when sharing their experience"]
Advise the client to search each hashtag on Instagram and TikTok before first use to confirm it is not in widespread use by another brand.
6.2 Campaign Hashtags
State the protocol:
- Campaign hashtags are created fresh for each campaign and retired afterwards
- Campaign hashtags must be approved by [approver name/role] before use
- Format: [e.g. #[ClientName][CampaignYear] or #[CampaignTheme][Location]]
6.3 Community and Discovery Hashtags
Provide a set of supplementary hashtags for reach. These are not branded — they rotate:
- Industry hashtags: [3–5 relevant to the client's sector — e.g. #UgandaFinance #EastAfricaBusiness]
- Location hashtags: [3–5 — e.g. #Kampala #Uganda #EastAfrica #KampalaBusinesses]
- Review frequency: The content team reviews and refreshes community hashtags monthly
Branded hashtags are permanent. Community hashtags are refreshed monthly. Campaign hashtags are retired at campaign end.
6.4 Maximum Hashtag Count by Platform
| Platform | Recommended | Maximum | Notes |
|---|
| Instagram | 5–10 | 30 | Place at end of caption or in first comment |
| Facebook | 2–3 | 5 | Fewer hashtags perform better on Facebook |
| LinkedIn | 3–5 | 5 | Industry and professional topic hashtags only |
| TikTok | 3–5 | 8 | Include at least one trending hashtag where relevant |
| X / Twitter | 1–2 | 2 | Embedded in sentence where possible |
| WhatsApp | 0 | 0 | No hashtags in WhatsApp messages |
6.5 Hashtag Research Process
Before adding a new hashtag to the rotation:
- Search the hashtag on Instagram and TikTok — check post volume and recent content type
- Confirm recent posts are brand-safe and do not share the hashtag with unrelated or harmful content
- Check that the hashtag is active — minimum 1,000 posts on Instagram
- Add approved hashtags to the master hashtag list [stored in: specify location — e.g. Google Drive / Notion]
- Review and retire underperforming hashtags monthly
SECTION 7: CONTENT APPROVAL WORKFLOW
7.1 Roles
| Role | Name | Responsibility |
|---|
| Content Drafter | [Name] | Writes and designs all content; creates the draft for review |
| Content Reviewer | [Name or "not applicable"] | Reviews for brand voice, accuracy, and grammar before approval |
| Content Approver | [Name] | Final sign-off before any post is scheduled or published |
7.2 Standard Approval Process
- Drafter creates content and submits to Reviewer (or Approver if no separate reviewer) via [channel — e.g. WhatsApp, Google Drive, Trello]
- Reviewer checks against this style guide and returns feedback or approves within [X hours]
- Approver gives final sign-off within [X hours of receiving the reviewed draft]
- Drafter schedules the post on confirmation of approval — not before
- Turnaround deadline: All content must be submitted for approval at least [X hours/days] before the intended publish time
7.3 Urgent Content
For time-sensitive posts (breaking news response, event announcements, same-day promotions):
- Drafter alerts Approver by WhatsApp immediately with the draft
- Approver has [X hours] to respond — if no response, content is held, not published
- Verbal approval is not sufficient — approval must be confirmed in writing (WhatsApp message or email)
7.4 What Requires Additional Approval
The following content types require explicit approval from [Approver name/role] before drafting begins — not just before publishing:
- Posts referencing competitor products or services
- Posts making any claim involving prices, statistics, or performance figures
- Posts featuring a named individual (other than own staff in approved formats)
- Any content related to a current news event or sensitive national topic
- Collaboration or partnership announcements
SECTION 8: BREAKING-NEWS CONTENT PAUSE PROTOCOL
When a significant national or regional event occurs — a national tragedy, a major disaster, a public figure's death, civil unrest, or any event that dominates national conversation — all scheduled content must be paused immediately.
8.1 Triggers for a Content Pause
Pause all scheduled and planned content when:
- A national mourning period is declared by the Government of Uganda (or the relevant national government)
- A major disaster, attack, or tragedy is reported by two or more credible national news outlets
- A public figure's death is announced and is dominating social media conversation
- A significant political or civil event makes any commercial content appear tone-deaf
8.2 Pause Procedure
- [Content Drafter / Social Media Manager] identifies the trigger event
- Pause all scheduled posts immediately in [scheduling tool — e.g. Buffer, Hootsuite, Meta Business Suite]
- WhatsApp [Approver name] within 30 minutes: "Content pause triggered. [One-sentence summary of event]. Awaiting your direction."
- Do not post anything — including condolences — without approver sign-off
- Do not resume normal content until the approver gives explicit instruction
8.3 During the Pause
- Monitor the situation closely — check credible news sources every two hours
- If the brand wishes to post a condolence or acknowledgement, draft it and submit for approval before posting
- Condolence posts: plain text, no emojis, no branded hashtags, no calls to action
- Do not use a tragedy as a content opportunity
8.4 Resuming Content
Resume normal content only when:
- The immediate crisis or mourning period has passed
- The approver gives explicit written approval to resume
- The first post back is neutral or informational — not promotional
SECTION 9: LANGUAGE AND GRAMMAR RULES
Apply these rules consistently across all platforms and all content types.
9.1 English Standard
- Primary standard: British English — organisation, colour, programme, behaviour, analyse, recognise, centre, enquiry, favour, licence (noun), license (verb)
- Local register: Incorporate East African professional English where appropriate — follow the
east-african-english skill for guidance
- Spell-checker setting: Set to English (United Kingdom) — not English (United States)
9.2 Number Formatting
| Type | Format | Example |
|---|
| Numbers 1–9 | Spell out | "three locations", "seven days" |
| Numbers 10 and above | Numerals | "15 products", "100 customers" |
| Large numbers | Numeral + word | "1.2 million", "50,000 customers" |
| Percentages | Numeral + % (no space) | "25%" not "25 percent" in social copy |
| Telephone numbers | Local format | +256 700 000 000 |
9.3 Currency Formatting
- Primary currency: UGX (Uganda Shillings) — format as UGX 50,000 (not USh, not UGX50,000 without space)
- Comma as thousands separator: UGX 1,500,000
- Avoid abbreviations unless space is a hard constraint (e.g. story text) — in that case: 1.5M
- USD references: Use USD [amount] — only where the product or service is priced in dollars
9.4 Date and Time Formatting
- Date format: DD/MM/YYYY — e.g. 19/03/2026 (never MM/DD/YYYY)
- Written dates in copy: 19 March 2026 (no ordinal suffix — not "19th March")
- Time: 12-hour clock with am/pm — e.g. 10:00am, 2:30pm (no space before am/pm)
- Day ranges: Monday–Friday (en dash, not hyphen)
9.5 Capitalisation Rules
- Brand name: Always as specified in Section 3.3 — check every post
- Post copy: Sentence case only — not Title Case For Every Word
- Platform names: Facebook, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube — capitalise exactly as shown
- Job titles: Capitalise only when preceding a name — "Managing Director Jane Akello" but "the managing director"
- Acronyms: Use on first instance only after spelling out in full — e.g. "small and medium enterprises (SMEs)"
9.6 Punctuation Standards
- Apostrophes: Contractions are acceptable on Facebook, Instagram, TikTok, and WhatsApp. Avoid on LinkedIn.
- Exclamation marks: Maximum one per post. Never two consecutive. Not used in formal announcements or LinkedIn.
- Oxford comma: Use in all lists of three or more items — "strategy, content, and reporting"
- Ellipsis: Use sparingly and only for genuine suspense or continuation — not as a trailing sentence ender in formal posts
- Em dash (—): Use for parenthetical asides and emphasis — not a hyphen
Quality Criteria
Output meets production standard when it satisfies all of the following:
- The brand voice section produces "we are X, not Y" pairings that are specific and actionable — a new team member can use them to make a real writing decision, not just understand an abstract principle
- The platform tone guide shows a genuine, audible tonal shift between platforms using the same client's product or service — the worked examples are not the same sentence with different punctuation
- The vocabulary tables contain a minimum of three terms specific to this client's industry; generic EA professional vocabulary does not fill the list
- The emoji policy is specific enough to act on without further discussion — entries such as "use occasionally" or "as appropriate" are not acceptable
- The image and video standards section contains the client's actual colour codes and approved terminology — it is not a template with placeholders
- The approval workflow names specific roles and states specific turnaround times in hours — it does not use vague language such as "promptly" or "in due course"
- The breaking-news pause protocol names the specific approver and communication channel — it does not use generic role descriptions
- The language and grammar section applies the correct UGX formatting, DD/MM/YYYY dates, and British English throughout — inconsistency between sections is a failure
