| name | sales-missive |
| description | Missive platform help — collaborative team inbox merging email, SMS, WhatsApp, Instagram, live chat into a shared workspace with internal threads, collaborative drafting, task management, and rules-based automations across tiered per-user plans. Use when setting up Missive shared inboxes for a team, Missive search not finding old emails or conversations, team can't see assigned emails or archiving affects everyone, connecting Missive to a CRM or other tools via API or Zapier, comparing Missive to Front or Hiver or Help Scout for shared inbox, or choosing between Missive Starter/Productive/Business plans. Do NOT use for comparing help desk platforms broadly (use /sales-helpdesk-selection). Do NOT use for contact center or CCaaS selection (use /sales-ccaas-selection). |
| argument-hint | [describe what you need help with in Missive] |
| license | MIT |
| version | 1.0.1 |
| tags | ["sales","shared-inbox","team-email","collaboration","platform"] |
| github | https://github.com/missive |
Missive Platform Help
Helps with Missive — a collaborative team inbox that merges email, SMS, WhatsApp, Instagram, Messenger, and live chat into a shared workspace. Teams collaborate with internal threads, co-draft emails before sending, convert emails to tasks, and automate workflows with rules.
Step 1 — Gather context
If references/learnings.md exists, read it first for accumulated platform knowledge.
Ask the user:
-
What are you trying to do with Missive?
- A) Set up shared inboxes and team spaces for the first time
- B) Fix search, assignment, or automation issues
- C) Connect Missive to CRM or other tools (API, Zapier, webhooks)
- D) Configure collaborative drafting or internal threads
- E) Compare Missive to other shared inbox tools
- F) Something else — describe it
-
How many team members?
- A) 1-5 (micro team — Starter plan fits)
- B) 6-50 (growing team — Productive plan fits)
- C) 50+ (scaling — Business plan fits)
-
Which plan are you on (or considering)?
- A) Starter ($14/user/mo) — up to 5 users, email/SMS/social, team spaces
- B) Productive ($24/user/mo) — up to 50 users, integrations, API, automations, basic analytics
- C) Business ($36/user/mo) — unlimited users, SSO/SAML, IP restriction, advanced analytics
- D) Not sure / evaluating
Skip-ahead rule: if the user's prompt already provides enough context, skip to Step 2.
Step 2 — Route or answer directly
| If the question is about... | Route to... |
|---|
| Comparing shared inbox / help desk platforms broadly | /sales-helpdesk-selection {question} |
| Contact center / CCaaS selection | /sales-ccaas-selection {question} |
| Live chat strategy across tools | /sales-live-chat {question} |
| Connecting tools via Zapier/Make/API pipelines | /sales-integration {question} |
For Missive-specific questions, continue to Step 3.
Step 3 — Missive platform reference
Read references/platform-guide.md for the full platform reference — capabilities, pricing, data model, API endpoints, integration recipes, code examples.
