nps-and-cohort-feedback

name	nps-and-cohort-feedback
description	Use when measuring cohort satisfaction. NPS = net promoter score. Detailed feedback = improvement.

NPS and Cohort Feedback

Per cohort: NPS + qualitative feedback. NPS 50+ healthy; 70+ exceptional. Adjust based on detractor feedback.

Cohort NPS measurement

Mid-cohort (week 3-4):

1. NPS survey + comment
2. Identify detractors before cohort ends
3. Reach out to fix concerns
4. Save the cohort experience

Post-cohort:

1. Final NPS
2. Long-form feedback
3. Specific improvements
4. Net change vs mid-cohort

Feedback collection

1. Quantitative survey — 5-10 questions, 1-5 scale
2. Qualitative — open-text 3-5 questions
3. Anonymous option — for honest feedback
4. Specific lessons asked about — what worked/didn't
5. Instructor feedback — what helped, what hurt
6. Community feedback — peer experience
7. Future recommendations — what would you want?

Acting on feedback

1. Patterns matter — single feedback point may be outlier; patterns = signals
2. Quantify — what % said the same thing?
3. Prioritize — biggest impact items first
4. Test changes — A/B vs current
5. Communicate updates — students see their feedback used
6. Track NPS trend — over multiple cohorts

Where this fits in the X3 empire

Feedback system for CardPrepAI Academy improvement.