niopd-ur-satisfaction

name	niopd-ur-satisfaction
description	Analyzes user satisfaction metrics (NPS, CSAT). Use for customer health monitoring, product quality assessment, or stakeholder reporting.

User Satisfaction Analysis Skill

This skill analyzes satisfaction metrics to understand customer health.

Theoretical Foundation

Key Metrics

Metric	Scale	Meaning
NPS	-100 to +100	"Would you recommend?"
CSAT	1-5 or 1-10	"How satisfied were you?"
CES	1-7	"How easy was this?"

NPS Categories

• Promoters (9-10): Loyal enthusiasts
• Passives (7-8): Satisfied but vulnerable
• Detractors (0-6): Unhappy customers

Instructions

Step 1: Gather Satisfaction Data

Collect from:

• NPS surveys
• CSAT responses
• Review scores
• Support ratings

Step 2: Calculate Scores

Metric	Score	Benchmark	Trend
NPS	[X]	[Industry avg]	↑/↓/→
CSAT	[X%]	[Industry avg]	↑/↓/→

Step 3: Identify Drivers

What drives satisfaction/dissatisfaction?

Step 4: Recommend Actions

Prioritize improvements by impact

Step 5: Generate Report

File path: 02-reports/[YYYYMMDD]-satisfaction-v0.md

Output Specifications

• File Naming: [YYYYMMDD]-satisfaction-v0.md
• Location: 02-reports/
• Template: references/satisfaction-template.md