build-zoom-contact-center-app

Reference skill for Zoom Contact Center. Use after routing to a contact-center workflow when implementing app, web, or native integrations; engagement context and state handling; campaigns; callbacks; or version-drift troubleshooting.

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Repository: anthropics/knowledge-work-plugins
Letzte Quellaktivität: 9. April 2026 um 23:28
Erkannte Sprache von SKILL.md: Englisch
Sterne: 25.764
Forks: 3.038

Installationsoptionen

Standardmäßig ist der Prompt ausgewählt, der zuerst die Quelle prüft. Sie können zu einem direkten Befehl wechseln oder eine lokale Kopie herunterladen.

Mit einem KI-Assistenten installieren

Diesen Prompt kopieren und in den verwendeten KI-Assistenten einfügen.

Follow https://skillsmp.com/skill-install/prompt.md to install only the Agent Skill at https://github.com/anthropics/knowledge-work-plugins/tree/main/partner-built/zoom-plugin/skills/contact-center.

Ein direkter Befehl überspringt den Prüf-Prompt. Prüfen Sie die Quelle, bevor Sie ihn ausführen.

npx skills add https://github.com/anthropics/knowledge-work-plugins --skill build-zoom-contact-center-app

Der Befehl bleibt in einer Zeile. Scrollen Sie horizontal, um ihn vor dem Kopieren vollständig zu prüfen.

Sie bevorzugen eine lokale Kopie? Laden Sie die Dateien herunter, die SkillsMP derzeit vorliegen.

Quelldateien prüfen

Lesen Sie SKILL.md und alle von SkillsMP angezeigten Begleitdateien, bevor Sie sich für eine Installation entscheiden.

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SKILL.md

Quellanweisungen · Schreibgeschützte Vorschau

name: build-zoom-contact-center-app
description: Reference skill for Zoom Contact Center. Use after routing to a contact-center workflow when implementing app, web, or native integrations; engagement context and state handling; campaigns; callbacks; or version-drift troubleshooting.
triggers: ["contact center sdk","zoom contact center","zcc","engagement context","engagement status","campaign sdk","scheduled callback","getengagementcontext","onengagementstatuschange","zoom contact center app"]

# /build-zoom-contact-center-app Background reference for Zoom Contact Center integrations across app, web, and native mobile surfaces. Implementation guidance for Zoom Contact Center across: - Contact Center apps in the Zoom client (Zoom Apps SDK path) - Web channel embeds (chat/video/campaign) - Native mobile SDKs (Android/iOS) Official docs: - https://developers.zoom.us/docs/contact-center/ - https://developers.zoom.us/docs/contact-center/web/sdk-reference/ - https://marketplacefront.zoom.us/sdk/contact/android/index.html - https://marketplacefront.zoom.us/sdk/contact/ios/index.html ## Routing Guardrail - If the user is building an app inside the Zoom Contact Center desktop client, stay on the Zoom Apps SDK path and use this skill plus `zoom-apps-sdk`. - If the user is embedding chat/video widgets on a website, route to [web/SKILL.md](web/SKILL.md). - If the user is integrating native Android or iOS SDK binaries, route to [android/SKILL.md](android/SKILL.md) or [ios/SKILL.md](ios/SKILL.md). - If the user needs Contact Center call-control or queue APIs, chain with [../rest-api/SKILL.md](../rest-api/SKILL.md). ## Quick Links Start here: 1. [concepts/architecture-and-lifecycle.md](concepts/architecture-and-lifecycle.md) 2. [scenarios/high-level-scenarios.md](scenarios/high-level-scenarios.md) 3. [references/forum-top-questions.md](references/forum-top-questions.md) 4. [references/versioning-and-compatibility.md](references/versioning-and-compatibility.md) 5. [references/samples-validation.md](references/samples-validation.md) 6. [references/environment-variables.md](references/environment-variables.md) 7. [troubleshooting/common-drift-and-breaks.md](troubleshooting/common-drift-and-breaks.md) 8. [RUNBOOK.md](RUNBOOK.md) Platform skills: - [android/SKILL.md](android/SKILL.md) - [ios/SKILL.md](ios/SKILL.md) - [web/SKILL.md](web/SKILL.md) ## Documentation Structure ``` contact-center/ ├── SKILL.md ├── RUNBOOK.md ├── concepts/ │ └── architecture-and-lifecycle.md ├── scenarios/ │ └── high-level-scenarios.md ├── references/ │ ├── versioning-and-compatibility.md │ ├── samples-validation.md │ └── environment-variables.md ├── troubleshooting/ │ └── common-drift-and-breaks.md ├── android/ │ ├── SKILL.md │ ├── concepts/sdk-lifecycle.md │ ├── examples/service-patterns.md │ ├── references/android-reference-map.md │ └── troubleshooting/common-issues.md ├── ios/ │ ├── SKILL.md │ ├── concepts/sdk-lifecycle.md │ ├── examples/service-patterns.md │ ├── references/ios-reference-map.md │ └── troubleshooting/common-issues.md └── web/ ├── SKILL.md ├── concepts/lifecycle-and-events.md ├── examples/app-context-and-state.md ├── references/web-reference-map.md └── troubleshooting/common-issues.md ``` ## Common Lifecycle Pattern 1. Initialize platform context early. 2. Build a channel item (`entryId` for chat/video/ZVA, `apiKey` for scheduled callback and campaign flows). 3. Get service/client instance. 4. Register listeners/delegates before user interaction. 5. Start flow (`fetchUI`, `startVideo`, or web SDK open/show path). 6. Handle engagement state changes (`start`, `hold`, `resume`, `end`) and context switching. 7. End flow and release resources (`endChat`/`endVideo`, `logout/logoff`, uninitialize/release). ## High-Level Scenarios - Agent side-panel app that stores notes per `engagementId` and survives context switching. - Browser chat/video campaigns launched from web tags. - Native mobile customer app for chat/video/scheduled callback. - Campaign-driven channel selection (chat, ZVA, video, scheduled callback). - Rejoin flow for dropped video engagements on mobile. - Smart Embed CRM softphone with postMessage event contracts. See [scenarios/high-level-scenarios.md](scenarios/high-level-scenarios.md) for details. ## Chaining - Auth and in-client app identity: [../zoom-apps-sdk/SKILL.md](../zoom-apps-sdk/SKILL.md) and [../oauth/SKILL.md](../oauth/SKILL.md) - Contact Center REST workflows: [../rest-api/SKILL.md](../rest-api/SKILL.md) - Cobrowse on web voice/chat channels: [../cobrowse-sdk/SKILL.md](../cobrowse-sdk/SKILL.md) ## Environment Variables - See [references/environment-variables.md](references/environment-variables.md) for standardized `.env` keys and where to find each value.

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ad-manager

The ads consultant that becomes an ads agent. Reads paid-ad performance natively through the TikTok Ads connector, or via a build-connector Zapier connection for other ad platforms, explains in plain English what is working and what is burning money, recommends budget, targeting, and creative changes with the dollar impact of each, drafts new ad copy in the owner's voice plus Canva creative briefs, and — only after an explicit yes — executes the approved changes in the ad account. Works from exported CSV reports when nothing is connected, the normal starting point. Use this whenever the owner talks about ads or ad spend at all, including "are my ads working," "what's my ROI on ads," "I'm spending money on Facebook and I don't know what I'm getting," "should I turn this campaign off," "my cost per lead is going up," "write me a new ad," "who should I be targeting," or "the ad guy quit."

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Sets and updates the owner's brand look and output preferences, which every page and document the plugin produces then follows automatically. Captures the brand from a pasted website link or a plain-words description — never a hex code, color picker, or upload — previews it on a sample page, asks how they want their outputs delivered (visual artifacts, Word docs, markdown, Notion pages, Canva Docs, or best-for-the-skill), and saves both to the business profile. Runs inside smb-onboard on first setup and stands alone forever after. Use when the owner says "update my brand," "we rebranded," "change my colors," "make the reports match our new look," "change how you give me reports," "I want Word docs instead," or anything about the look or format of what the plugin hands them.

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build-zoom-contact-center-app

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