build-zoom-contact-center-app

Reference skill for Zoom Contact Center. Use after routing to a contact-center workflow when implementing app, web, or native integrations; engagement context and state handling; campaigns; callbacks; or version-drift troubleshooting.

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저장소: anthropics/knowledge-work-plugins
최근 소스 활동: 2026년 4월 9일 23:28
감지된 SKILL.md 언어: 영어
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기본적으로 소스를 먼저 확인하는 Prompt가 선택됩니다. 직접 명령으로 전환하거나 로컬 사본을 다운로드할 수도 있습니다.

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Follow https://skillsmp.com/skill-install/prompt.md to install only the Agent Skill at https://github.com/anthropics/knowledge-work-plugins/tree/main/partner-built/zoom-plugin/skills/contact-center.

직접 명령은 검토 Prompt를 거치지 않습니다. 실행하기 전에 소스를 확인하세요.

npx skills add https://github.com/anthropics/knowledge-work-plugins --skill build-zoom-contact-center-app

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SKILL.md

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name: build-zoom-contact-center-app
description: Reference skill for Zoom Contact Center. Use after routing to a contact-center workflow when implementing app, web, or native integrations; engagement context and state handling; campaigns; callbacks; or version-drift troubleshooting.
triggers: ["contact center sdk","zoom contact center","zcc","engagement context","engagement status","campaign sdk","scheduled callback","getengagementcontext","onengagementstatuschange","zoom contact center app"]

# /build-zoom-contact-center-app Background reference for Zoom Contact Center integrations across app, web, and native mobile surfaces. Implementation guidance for Zoom Contact Center across: - Contact Center apps in the Zoom client (Zoom Apps SDK path) - Web channel embeds (chat/video/campaign) - Native mobile SDKs (Android/iOS) Official docs: - https://developers.zoom.us/docs/contact-center/ - https://developers.zoom.us/docs/contact-center/web/sdk-reference/ - https://marketplacefront.zoom.us/sdk/contact/android/index.html - https://marketplacefront.zoom.us/sdk/contact/ios/index.html ## Routing Guardrail - If the user is building an app inside the Zoom Contact Center desktop client, stay on the Zoom Apps SDK path and use this skill plus `zoom-apps-sdk`. - If the user is embedding chat/video widgets on a website, route to [web/SKILL.md](web/SKILL.md). - If the user is integrating native Android or iOS SDK binaries, route to [android/SKILL.md](android/SKILL.md) or [ios/SKILL.md](ios/SKILL.md). - If the user needs Contact Center call-control or queue APIs, chain with [../rest-api/SKILL.md](../rest-api/SKILL.md). ## Quick Links Start here: 1. [concepts/architecture-and-lifecycle.md](concepts/architecture-and-lifecycle.md) 2. [scenarios/high-level-scenarios.md](scenarios/high-level-scenarios.md) 3. [references/forum-top-questions.md](references/forum-top-questions.md) 4. [references/versioning-and-compatibility.md](references/versioning-and-compatibility.md) 5. [references/samples-validation.md](references/samples-validation.md) 6. [references/environment-variables.md](references/environment-variables.md) 7. [troubleshooting/common-drift-and-breaks.md](troubleshooting/common-drift-and-breaks.md) 8. [RUNBOOK.md](RUNBOOK.md) Platform skills: - [android/SKILL.md](android/SKILL.md) - [ios/SKILL.md](ios/SKILL.md) - [web/SKILL.md](web/SKILL.md) ## Documentation Structure ``` contact-center/ ├── SKILL.md ├── RUNBOOK.md ├── concepts/ │ └── architecture-and-lifecycle.md ├── scenarios/ │ └── high-level-scenarios.md ├── references/ │ ├── versioning-and-compatibility.md │ ├── samples-validation.md │ └── environment-variables.md ├── troubleshooting/ │ └── common-drift-and-breaks.md ├── android/ │ ├── SKILL.md │ ├── concepts/sdk-lifecycle.md │ ├── examples/service-patterns.md │ ├── references/android-reference-map.md │ └── troubleshooting/common-issues.md ├── ios/ │ ├── SKILL.md │ ├── concepts/sdk-lifecycle.md │ ├── examples/service-patterns.md │ ├── references/ios-reference-map.md │ └── troubleshooting/common-issues.md └── web/ ├── SKILL.md ├── concepts/lifecycle-and-events.md ├── examples/app-context-and-state.md ├── references/web-reference-map.md └── troubleshooting/common-issues.md ``` ## Common Lifecycle Pattern 1. Initialize platform context early. 2. Build a channel item (`entryId` for chat/video/ZVA, `apiKey` for scheduled callback and campaign flows). 3. Get service/client instance. 4. Register listeners/delegates before user interaction. 5. Start flow (`fetchUI`, `startVideo`, or web SDK open/show path). 6. Handle engagement state changes (`start`, `hold`, `resume`, `end`) and context switching. 7. End flow and release resources (`endChat`/`endVideo`, `logout/logoff`, uninitialize/release). ## High-Level Scenarios - Agent side-panel app that stores notes per `engagementId` and survives context switching. - Browser chat/video campaigns launched from web tags. - Native mobile customer app for chat/video/scheduled callback. - Campaign-driven channel selection (chat, ZVA, video, scheduled callback). - Rejoin flow for dropped video engagements on mobile. - Smart Embed CRM softphone with postMessage event contracts. See [scenarios/high-level-scenarios.md](scenarios/high-level-scenarios.md) for details. ## Chaining - Auth and in-client app identity: [../zoom-apps-sdk/SKILL.md](../zoom-apps-sdk/SKILL.md) and [../oauth/SKILL.md](../oauth/SKILL.md) - Contact Center REST workflows: [../rest-api/SKILL.md](../rest-api/SKILL.md) - Cobrowse on web voice/chat channels: [../cobrowse-sdk/SKILL.md](../cobrowse-sdk/SKILL.md) ## Environment Variables - See [references/environment-variables.md](references/environment-variables.md) for standardized `.env` keys and where to find each value.

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Sets and updates the owner's brand look and output preferences, which every page and document the plugin produces then follows automatically. Captures the brand from a pasted website link or a plain-words description — never a hex code, color picker, or upload — previews it on a sample page, asks how they want their outputs delivered (visual artifacts, Word docs, markdown, Notion pages, Canva Docs, or best-for-the-skill), and saves both to the business profile. Runs inside smb-onboard on first setup and stands alone forever after. Use when the owner says "update my brand," "we rebranded," "change my colors," "make the reports match our new look," "change how you give me reports," "I want Word docs instead," or anything about the look or format of what the plugin hands them.

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build-zoom-contact-center-app

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