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Monitor brand mentions across all platforms, reply within 2-4 hours, categorize by sentiment and priority, and log unanswered mentions for follow-up.
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Basierend auf der SOC-Berufsklassifikation
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| name | mention-monitor |
| description | Monitor brand mentions across all platforms, reply within 2-4 hours, categorize by sentiment and priority, and log unanswered mentions for follow-up. |
| version | 2.0.0 |
| author | Crewm8 |
| maintainer | Gokul (github.com/gokulb20) |
| license | MIT |
| homepage | https://crewm8.ai |
| tags | ["social","engagement","mentions","monitoring","brand-awareness","sentiment"] |
| related_skills | ["comment-reply","dm-respond","crisis-respond","performance-report"] |
| inputs_required | ["brand-handles-and-keywords-to-monitor","platform-access-per-platform"] |
| deliverables | ["mention-report-with-reply-status-and-sentiment"] |
| compatible_agents | ["hermes","claude-code","droid","cursor","windsurf","openai","openclaw","generic"] |
| execution_tier | 1 |
| required_tools | ["X_API_KEY"] |
| required_env_vars | ["X_API_KEY"] |
Track every time the brand is mentioned across platforms and ensure nothing goes unanswered. A thanked mention builds community. An ignored mention signals the brand doesn't care.
Brand mentions are free attention. Ignoring them is leaving social capital on the table. This skill ensures every mention is seen, categorized, and responded to within the appropriate timeframe.
| Mention Type | Priority | Response Time | Action |
|---|---|---|---|
| Direct tag/shoutout | High | Within 2 hours | Thank + add value |
| Question about product | Critical | Within 1 hour | Answer directly |
| Complaint / negative | Critical | Within 1 hour | Acknowledge, route if needed |
| Share / repost | Medium | Within 4 hours | Thank individually |
| Casual reference (untagged) | Low | Within 24 hours | Engage if natural |
| Competitor comparison | Medium | Within 4 hours | Monitor; engage only if factual correction needed |
Set up mention detection:
Daily sweep (morning + afternoon):
Categorize each mention using the Quick Reference table.
Draft responses:
Track mention metrics:
# Mention Monitor: [Date]
## Mentions Today
| Time | Platform | User | Type | Content (truncated) | Priority | Response | Status |
|------|----------|------|------|--------------------|----------|----------|--------|
| 9:15 | X | @user | Shoutout | "[text]" | High | "[reply]" | Replied |
...
## Unanswered (Flagged)
[Any that couldn't be resolved — why?]
## Weekly Summary
- Total mentions: [N] | Response rate: [N]%
- Avg response time: [N] hours
- Sentiment: Positive [N]% / Neutral [N]% / Negative [N]%
- Top mentioners: @handle1, @handle2...
The skill is complete when:
Are there mentions from the last 24 hours that went unanswered? Is the response rate above 90% for high-priority? If not, adjust monitoring frequency or templates.