community-kpi-dashboard

name	community-kpi-dashboard
description	Measurement system tracking engagement, health, and business impact of community programs.

Community KPI Dashboard Skill

When to Use

• Establishing community OKRs or executive scorecards.
• Reporting on quarterly community performance.
• Tying community metrics to pipeline, retention, or product adoption.

Framework

1. Health Metrics – member growth, activation rate, return visitors, content contributions.
2. Engagement Metrics – participation per program, thread depth, event attendance, response SLAs.
3. Advocacy Metrics – champions created, referrals, case studies, beta participation.
4. Business Impact – influenced pipeline, expansion rate, churn reduction, product usage deltas.
5. Trust & Safety – moderation actions, escalation time, sentiment shifts, NPS.

Templates

• BI dashboard schema with recommended charts + filters.
• KPI definition sheet detailing owners, data sources, refresh cadence.
• Executive digest template translating stats into decisions/asks.

Tips

• Blend qualitative highlights with quantitative charts for context.
• Instrument campaigns/programs with UTM or CRM links to show attribution.
• Pair with design-community-strategy to keep KPIs aligned to objectives.

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