project-backlog

name	project-backlog
description	Read SLA and backlog as arrivals against resolution capacity — project the days-to-clear. Reach for this on a backlog question.

Skill: Project backlog

Backlog grows whenever arrivals exceed capacity; exhortation doesn't fix flow (§3 #5).

Step 1 — Measure arrivals

Incoming contacts per day for the period.

Step 2 — Measure resolution capacity

Contacts the staffed team can resolve per day.

Step 3 — Compute the flow

Backlog change = arrivals − capacity via supportops_calc.py sla-backlog (§3 #5).

Step 4 — Project days-to-clear

Backlog ÷ daily net capacity; if negative, close the gap (§3 #5).

Output

An arrivals-vs-capacity flow read with backlog change and days-to-clear. Traverse Tree 2 in the decision-trees file.