ca-community-monitor

name	ca-community-monitor
description	Tracks customer engagement in community channels, surfaces unanswered questions, identifies potential advocates from activity patterns, and detects sentiment shifts in community discussions. Use when asked to monitor community engagement, track forum activity, identify community advocates, detect community sentiment, manage community health, or when any workflow needs insight into peer-to-peer customer engagement. Also triggers for questions about community management, forum monitoring, peer engagement, community-driven support, or advocate identification from community activity.
license	MIT
metadata	{"author":"Stephen Rogan","version":"1.0.0","pillar":"customer-advocacy","category":"advocacy-engine"}

Community Monitor

Tracks customer engagement in community channels -- forums, Slack communities, user groups, and peer-to-peer platforms. Surfaces actionable signals for CS and identifies advocates from activity patterns. Part of the Customer Advocacy & Community pillar.

This is a monitoring and signal detection skill. It observes community activity and surfaces patterns. Community management strategy, moderation, and direct engagement are human-led.

Applicability note: This skill is only relevant if the product maintains a customer community (forum, Slack workspace, user group, etc.). If no community exists, this skill is not applicable and should not be activated.

When to Run

• Continuous: Monitors community channels for signals in real-time or near-real-time