freshdesk
Manage support tickets, contacts, and knowledge base via Freshdesk API. Create, update, and resolve customer issues.
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- Dépôt
- Kernel8901/ai-agent-skills-classification
- Dernière activité de la source
- 4 avril 2026 à 15:26
- Langue détectée de SKILL.md
- anglais
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SKILL.md
Instructions source · Aperçu en lecture seule- name
- freshdesk
- description
- Manage support tickets, contacts, and knowledge base via Freshdesk API. Create, update, and resolve customer issues.
- metadata
- {"clawdbot":{"emoji":"🎧","requires":{"env":"[Truncated]"}}}
# Freshdesk
Customer support platform.
## Environment
```bash
export FRESHDESK_DOMAIN="yourcompany" # yourcompany.freshdesk.com
export FRESHDESK_API_KEY="xxxxxxxxxx"
```
## List Tickets
```bash
curl "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets" \
-u "$FRESHDESK_API_KEY:X"
```
## Get Ticket
```bash
curl "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets/{id}" \
-u "$FRESHDESK_API_KEY:X"
```
## Create Ticket
```bash
curl -X POST "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets" \
-u "$FRESHDESK_API_KEY:X" \
-H "Content-Type: application/json" \
-d '{
"subject": "Support needed",
"description": "I need help with...",
"email": "customer@example.com",
"priority": 2,
"status": 2
}'
```
## Update Ticket
```bash
curl -X PUT "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets/{id}" \
-u "$FRESHDESK_API_KEY:X" \
-H "Content-Type: application/json" \
-d '{"status": 4, "priority": 3}'
```
## Reply to Ticket
```bash
curl -X POST "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets/{id}/reply" \
-u "$FRESHDESK_API_KEY:X" \
-H "Content-Type: application/json" \
-d '{"body": "Thanks for reaching out! Here is your solution..."}'
```
## List Contacts
```bash
curl "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/contacts" \
-u "$FRESHDESK_API_KEY:X"
```
## Search Tickets
```bash
curl "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/search/tickets?query=\"status:2\"" \
-u "$FRESHDESK_API_KEY:X"
```
## Priority/Status Values
- Priority: 1=Low, 2=Medium, 3=High, 4=Urgent
- Status: 2=Open, 3=Pending, 4=Resolved, 5=Closed
## Links
- Dashboard: https://yourcompany.freshdesk.com
- Docs: https://developers.freshdesk.com
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