freshdesk
Manage support tickets, contacts, and knowledge base via Freshdesk API. Create, update, and resolve customer issues.
Quellinformationen
- Repository
- Kernel8901/ai-agent-skills-classification
- Letzte Quellaktivität
- 4. April 2026 um 15:26
- Erkannte Sprache von SKILL.md
- Englisch
- Sterne
- 5
- Forks
- 1
Installationsoptionen
Standardmäßig ist der Prompt ausgewählt, der zuerst die Quelle prüft. Sie können zu einem direkten Befehl wechseln oder eine lokale Kopie herunterladen.
Quelldateien prüfen
Lesen Sie SKILL.md und alle von SkillsMP angezeigten Begleitdateien, bevor Sie sich für eine Installation entscheiden.
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SKILL.md
Quellanweisungen · Schreibgeschützte Vorschau- name
- freshdesk
- description
- Manage support tickets, contacts, and knowledge base via Freshdesk API. Create, update, and resolve customer issues.
- metadata
- {"clawdbot":{"emoji":"🎧","requires":{"env":"[Truncated]"}}}
# Freshdesk
Customer support platform.
## Environment
```bash
export FRESHDESK_DOMAIN="yourcompany" # yourcompany.freshdesk.com
export FRESHDESK_API_KEY="xxxxxxxxxx"
```
## List Tickets
```bash
curl "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets" \
-u "$FRESHDESK_API_KEY:X"
```
## Get Ticket
```bash
curl "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets/{id}" \
-u "$FRESHDESK_API_KEY:X"
```
## Create Ticket
```bash
curl -X POST "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets" \
-u "$FRESHDESK_API_KEY:X" \
-H "Content-Type: application/json" \
-d '{
"subject": "Support needed",
"description": "I need help with...",
"email": "customer@example.com",
"priority": 2,
"status": 2
}'
```
## Update Ticket
```bash
curl -X PUT "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets/{id}" \
-u "$FRESHDESK_API_KEY:X" \
-H "Content-Type: application/json" \
-d '{"status": 4, "priority": 3}'
```
## Reply to Ticket
```bash
curl -X POST "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets/{id}/reply" \
-u "$FRESHDESK_API_KEY:X" \
-H "Content-Type: application/json" \
-d '{"body": "Thanks for reaching out! Here is your solution..."}'
```
## List Contacts
```bash
curl "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/contacts" \
-u "$FRESHDESK_API_KEY:X"
```
## Search Tickets
```bash
curl "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/search/tickets?query=\"status:2\"" \
-u "$FRESHDESK_API_KEY:X"
```
## Priority/Status Values
- Priority: 1=Low, 2=Medium, 3=High, 4=Urgent
- Status: 2=Open, 3=Pending, 4=Resolved, 5=Closed
## Links
- Dashboard: https://yourcompany.freshdesk.com
- Docs: https://developers.freshdesk.com
Auf GitHub ansehen