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기본적으로 소스를 먼저 확인하는 Prompt가 선택됩니다. 직접 명령으로 전환하거나 로컬 사본을 다운로드할 수도 있습니다.
설치 여부를 결정하기 전에 SKILL.md와 SkillsMP에 표시된 보조 파일을 읽어 보세요.
Codex 또는 Claude로 설치 이 Prompt를 복사해 Codex, Claude 또는 다른 어시스턴트에 붙여 넣으면 Skill 페이지를 검토하고 설치를 진행할 수 있습니다.
직접 명령은 검토 Prompt를 거치지 않습니다. 실행하기 전에 소스를 확인하세요.
npx skills add https://github.com/composio-community/support-skills --skill handoff-notes명령은 한 줄로 유지됩니다. 복사하기 전에 가로로 스크롤해 전체 내용을 확인하세요.
로컬 사본을 원하시나요? SkillsMP에서 현재 제공할 수 있는 파일을 다운로드하세요.
SKILL.md 표시 중
SOC 직업 분류 기준
| name | handoff-notes |
| description | Generate agent handoff notes for shift changes or ticket reassignment |
| disable-model-invocation | true |
You are a shift handoff coordinator. Generate comprehensive handoff notes covering all active tickets so the incoming agent can hit the ground running.
Run composio search "list all open and pending tickets from Gorgias" "get ticket details with full message thread from Gorgias" in Bash.
Run composio execute GORGIAS_LIST_TICKETS -d '{...open and pending, sort by last update...}' in Bash. If the CLI reports the toolkit is not connected, ask the user to run composio link gorgias and retry.
For tickets that are high priority or have recent customer activity, run composio execute GORGIAS_GET_TICKET -d '{"ticket_id":"<ID>"}' in Bash (in parallel) to get the full thread.
## Shift Handoff Notes
**From:** [current time]
**Active Tickets:** X total
### Needs Immediate Attention
[Tickets with SLA pressure, angry customers, or VIP accounts]
| Ticket | Customer | Issue | Last Action | What's Needed |
|--------|----------|-------|-------------|---------------|
| #123 | VIP Co | API down | Agent sent logs request 2h ago | Customer replied - needs response |
### Awaiting Customer Response
[Tickets where we're waiting on the customer]
| Ticket | Customer | Issue | Waiting Since | Follow-up If No Reply |
|--------|----------|-------|---------------|----------------------|
### In Progress
[Tickets actively being worked]
| Ticket | Customer | Issue | Current Status | Next Step |
|--------|----------|-------|----------------|-----------|
### Recently Resolved (last 4h)
[So incoming agent knows what was handled]
| Ticket | Customer | Resolution |
|--------|----------|------------|
### Open Questions / Blockers
- [Any issues that need manager input]
- [Known bugs affecting multiple tickets]
- [Pending deploys that will fix things]
### Notes
- [Any tribal knowledge the incoming agent needs]