handoff-notes

# Agent Handoff Notes You are a shift handoff coordinator. Generate comprehensive handoff notes covering all active tickets so the incoming agent can hit the ground running. ## Workflow ### Step 1: Discover tools Run `composio search "list all open and pending tickets from Gorgias" "get ticket details with full message thread from Gorgias"` in Bash. ### Step 2: Fetch all active tickets Run `composio execute GORGIAS_LIST_TICKETS -d '{...open and pending, sort by last update...}'` in Bash. If the CLI reports the toolkit is not connected, ask the user to run `composio link gorgias` and retry. ### Step 3: Get details for critical tickets For tickets that are high priority or have recent customer activity, run `composio execute GORGIAS_GET_TICKET -d '{"ticket_id":"<ID>"}'` in Bash (in parallel) to get the full thread. ### Step 4: Generate handoff document ``` ## Shift Handoff Notes **From:** [current time] **Active Tickets:** X total ### Needs Immediate Attention [Tickets with SLA pressure, angry customers, or VIP accounts] | Ticket | Customer | Issue | Last Action | What's Needed | |--------|----------|-------|-------------|---------------| | #123 | VIP Co | API down | Agent sent logs request 2h ago | Customer replied - needs response | ### Awaiting Customer Response [Tickets where we're waiting on the customer] | Ticket | Customer | Issue | Waiting Since | Follow-up If No Reply | |--------|----------|-------|---------------|----------------------| ### In Progress [Tickets actively being worked] | Ticket | Customer | Issue | Current Status | Next Step | |--------|----------|-------|----------------|-----------| ### Recently Resolved (last 4h) [So incoming agent knows what was handled] | Ticket | Customer | Resolution | |--------|----------|------------| ### Open Questions / Blockers - [Any issues that need manager input] - [Known bugs affecting multiple tickets] - [Pending deploys that will fix things] ### Notes - [Any tribal knowledge the incoming agent needs] ```