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사무 및 행정 지원직 · 직무 역량 및 필수 스킬 · SOC 43-4051

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▶O*NET의 대표 작업 3개
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems