rate-factual-accuracy

name	rate-factual-accuracy
description	Rates accuracy of information provided by the agent against company facts (25% weight)
version	1.0.0
author	Team

Rate Factual Accuracy

Purpose

Evaluates whether the agent provided correct information about products, services, policies, pricing, and procedures. Checks against company-provided factual context.

Weight

25% of overall score

Scoring Rubric

• 100 = All information provided was correct
• 75 = Mostly accurate, one minor inaccuracy
• 50 = Mix of correct and incorrect information
• 25 = Multiple significant inaccuracies
• 0 = Provided fundamentally wrong information