rate-overall-severity

name	rate-overall-severity
description	Classifies overall call severity as Minor/Moderate/Major/Critical (5% weight)
version	1.0.0
author	Team

Rate Overall Severity

Purpose

Provides an overall severity classification for the call quality issues found. This is a classification task, not a percentage score.

Weight

5% of overall score

Severity Levels

• Minor (score=100): No significant issues, good call
• Moderate (score=75): Some issues that need coaching
• Major (score=25): Serious issues requiring immediate attention
• Critical (score=0): Severe violations requiring disciplinary action