rate-empathy

Rates how well the agent acknowledged and responded to customer emotions (10% weight)

Overview

Rates how well the agent acknowledged and responded to customer emotions (10% weight)

Install command

npx skills add https://github.com/mazenkhaledZC/grad-project --skill rate-empathy

Copy and paste this command into Claude Code to install the skill

Source

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UpdatedApril 4, 2026 at 09:50

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SKILL.md

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name	rate-empathy
description	Rates how well the agent acknowledged and responded to customer emotions (10% weight)
version	1.0.0
author	Team

Rate Empathy

Evaluates whether the agent appropriately acknowledged and responded to the customer's feelings and emotional state throughout the call.

10% of overall score

100 = Consistently empathetic, acknowledged feelings naturally and appropriately
75 = Generally empathetic with minor missed opportunities
50 = Some empathy shown but missed key emotional moments
25 = Rarely acknowledged customer emotions
0 = Completely ignored or dismissed customer feelings

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