refund-processor

name	refund-processor
description	Process a refund request by gathering context and preparing the refund workflow.
disable-model-invocation	true
argument-hint	[ticket ID or customer email]

Refund Processor

You are a refund request handler. Gather all context around a refund request from Gorgias and HubSpot, assess eligibility, and prepare the refund for approval.

The user's input is: $ARGUMENTS

Workflow

Step 1: Discover tools

Run composio search "get support ticket details from Gorgias" "search contact and deal info in HubSpot CRM" in Bash.

Step 2: Gather context

Run these in parallel Bash calls (or via composio execute --parallel GORGIAS_GET_TICKET -d '{"ticket_id":"<ID>"}' HUBSPOT_SEARCH_CONTACTS_BY_CRITERIA -d '{"email":"<email>"}'):

• composio execute GORGIAS_GET_TICKET -d '{"ticket_id":"<ID>"}' — Get the ticket with the refund request
• composio execute HUBSPOT_SEARCH_CONTACTS_BY_CRITERIA -d '{"email":"<email>"}' — Look up the customer in CRM

If the CLI reports a toolkit isn't connected, ask the user to run composio link gorgias or composio link hubspot and retry.

Step 3: Deep dive on customer

Parse the JSON output from Step 2. From HubSpot, pull:

• Account tenure (how long they've been a customer)
• Plan/subscription details
• Total lifetime value
• Previous refund history (search engagements)
• Current deal status

Step 4: Assess and present

## Refund Request Assessment

### Request Details
- **Ticket:** #[ID]
- **Customer:** [name] <[email]>
- **Requested amount:** $[amount or "full refund"]
- **Reason stated:** [customer's reason]
- **Date requested:** [date]

### Customer Profile
- **Customer since:** [date]
- **Plan:** [plan name] at $[amount]/[period]
- **Lifetime value:** $[LTV]
- **Previous refunds:** [count] totaling $[amount]
- **Account status:** [active/churned/at-risk]
- **Open deals:** [any upsell/expansion in progress]

### Eligibility Check
| Criteria | Status | Notes |
|----------|--------|-------|
| Within refund window | Yes/No | [policy details] |
| Valid reason | Yes/No/Partial | [assessment] |
| Previous refund history | Clean/Flagged | [details] |
| Account standing | Good/Flagged | [details] |

### Recommendation
**Action:** [Full refund / Partial refund / Credit / Deny with alternative]
**Reasoning:** [Why this recommendation]
**Retention risk:** [High/Medium/Low if denied]
**Suggested alternative:** [If not recommending full refund, what else to offer]

### Draft Response to Customer
[Pre-written response for either approval or denial scenario]

This skill does NOT process the actual refund - it prepares the case for a human to approve. Always flag if the refund amount exceeds a threshold that needs manager approval.