skill
职业分类
描述
更新
format-company-context
秘书和行政助理（法律、医疗和高管除外）
Formats raw company context fields into optimized LLM-readable rules and protocols
2026-04-04
process-context-change
合规官员
Determines if two versions of a company rule are semantically equivalent
2026-04-04
rate-conflict-detection
办公与行政支持工人一线监督员
Detects escalations, conflicts, and evaluates how the agent handled them (15% weight)
2026-04-04
rate-empathy
客户服务代表
Rates how well the agent acknowledged and responded to customer emotions (10% weight)
2026-04-04
rate-factual-accuracy
合规官员
Rates accuracy of information provided by the agent against company facts (25% weight)
2026-04-04
rate-issue-resolution
客户服务代表
Rates whether the customer's problem was actually resolved (5% weight)
2026-04-04
rate-overall-severity
公共安全通讯员
Classifies overall call severity as Minor/Moderate/Major/Critical (5% weight)
2026-04-04
rate-politeness-tone
艺术家、演员与运动员经纪人
Rates agent's professionalism, courtesy, and communication tone (15% weight)
2026-04-04
当前展示该仓库 Top 8 / 10 个已收集 skills。