Classifies overall call severity as Minor/Moderate/Major/Critical (5% weight)
Classifies overall call severity as Minor/Moderate/Major/Critical (5% weight)
npx skills add https://github.com/mazenkhaledZC/grad-project --skill rate-overall-severity复制此命令并粘贴到 Claude Code 中以安装该技能
| name | rate-overall-severity |
| description | Classifies overall call severity as Minor/Moderate/Major/Critical (5% weight) |
| version | 1.0.0 |
| author | Team |
Provides an overall severity classification for the call quality issues found. This is a classification task, not a percentage score.
5% of overall score
Formats raw company context fields into optimized LLM-readable rules and protocols
Determines if two versions of a company rule are semantically equivalent
Detects escalations, conflicts, and evaluates how the agent handled them (15% weight)
Rates how well the agent acknowledged and responded to customer emotions (10% weight)
Rates accuracy of information provided by the agent against company facts (25% weight)
Rates whether the customer's problem was actually resolved (5% weight)
