Rates whether the customer's problem was actually resolved (5% weight)
Rates whether the customer's problem was actually resolved (5% weight)
npx skills add https://github.com/mazenkhaledZC/grad-project --skill rate-issue-resolution复制此命令并粘贴到 Claude Code 中以安装该技能
| name | rate-issue-resolution |
| description | Rates whether the customer's problem was actually resolved (5% weight) |
| version | 1.0.0 |
| author | Team |
Evaluates whether the customer's problem or question was actually resolved by the end of the call.
5% of overall score
Formats raw company context fields into optimized LLM-readable rules and protocols
Determines if two versions of a company rule are semantically equivalent
Detects escalations, conflicts, and evaluates how the agent handled them (15% weight)
Rates how well the agent acknowledged and responded to customer emotions (10% weight)
Rates accuracy of information provided by the agent against company facts (25% weight)
Classifies overall call severity as Minor/Moderate/Major/Critical (5% weight)
