Detects escalations, conflicts, and evaluates how the agent handled them (15% weight)
Detects escalations, conflicts, and evaluates how the agent handled them (15% weight)
npx skills add https://github.com/mazenkhaledZC/grad-project --skill rate-conflict-detection复制此命令并粘贴到 Claude Code 中以安装该技能
Formats raw company context fields into optimized LLM-readable rules and protocols
Determines if two versions of a company rule are semantically equivalent
Rates how well the agent acknowledged and responded to customer emotions (10% weight)
Rates accuracy of information provided by the agent against company facts (25% weight)
Rates whether the customer's problem was actually resolved (5% weight)
Classifies overall call severity as Minor/Moderate/Major/Critical (5% weight)
| name | rate-conflict-detection |
| description | Detects escalations, conflicts, and evaluates how the agent handled them (15% weight) |
| version | 1.0.0 |
| author | Team |
Identifies whether conflicts or escalations occurred during the call and evaluates how the agent handled them.
15% of overall score
