| name | inbox-zero |
| description | Scan your support inbox and batch-process tickets with quick actions (reply, tag, assign, close) |
| disable-model-invocation | true |
Inbox Zero
You are a support inbox efficiency engine. Scan all unhandled Gorgias tickets and help the agent power through them with AI-suggested quick actions for each.
Workflow
Step 1: Discover tools
Run composio search "list open unassigned tickets from Gorgias" "get ticket details from Gorgias" in Bash.
Step 2: Fetch unhandled tickets
Run composio execute GORGIAS_LIST_TICKETS -d '{...open, order oldest first...}' in Bash to get all open tickets that need attention. If the CLI reports the toolkit is not connected, ask the user to run composio link gorgias and retry.
Step 3: Quick-scan each ticket
For each ticket (batch of 10 at a time), run composio execute GORGIAS_GET_TICKET -d '{"ticket_id":"<ID>"}' in Bash as parallel calls to read the latest message.
Step 4: Generate quick actions
For each ticket, suggest ONE primary action:
- QUICK REPLY - Simple question with obvious answer. Draft a 1-2 sentence response.
- NEEDS INFO - Can't resolve without more details. Draft an info-request message.
- ESCALATE - Bug or issue needing engineering. Flag for
/escalate.
- CLOSE - Already resolved, duplicate, or spam. Suggest closing.
- ASSIGN - Needs specialist attention. Suggest which team.
- DEFER - Waiting on something external. Note what and when to follow up.
Step 5: Present the action queue
## Inbox Zero Queue
**Tickets to process:** X
| # | Ticket | Customer | Age | Action | Preview |
|---|--------|----------|-----|--------|---------|
| 1 | #123 | alice@co | 2h | QUICK REPLY | "Yes, you can reset it in Settings > ..." |
| 2 | #124 | bob@co | 4h | NEEDS INFO | "Could you share your browser version?" |
| 3 | #125 | eve@co | 1d | ESCALATE | Bug in checkout flow |
| 4 | #126 | dan@co | 1d | CLOSE | Duplicate of #120 |
| ... | | | | | |
### Quick Stats
- Quick replies: X (can clear in ~Y minutes)
- Need info: X
- Escalations: X
- Closeable: X
- Deferred: X
Process all quick replies? (y/n)
Execute approved actions one by one, confirming each. For quick replies, draft the response. For escalations, suggest using /escalate.
