commerce-ugc-prompts

slash_command	false
name	commerce-ugc-prompts
description	Generate review + photo + video prompts at the right post-delivery moment by product type. Inputs: product type (consumable / durable / cosmetic / apparel), platform. Output: prompt-timing recommendation (D+3 / D+7 / D+14 by category), template copy, incentive structure (compliant with platform anti-incentive rules), photo-prompt CTA. Trigger phrases: 'review prompt', 'UGC prompt', 'ask for a photo review', 'request video testimonial', '/commerce ugc-prompts <product-type>'.
version	1.0.0
author	Wayland Business Pack
license	MIT
attribution	{"lineage":"Wayland Business Suite (Original)"}
metadata	{"wayland":{"tags":["ecommerce","ugc","review-prompt","photo-review","video-review","yotpo","okendo","loox","trustpilot","amazon-reviews","anti-incentive"],"related_skills":["commerce","commerce-postpurchase-thankyou","commerce-review-response","commerce-tiktok-shop"]}}
prerequisites	{"python_packages":[]}

Commerce UGC Prompts

Generate review + photo + video prompts that fire at the right post-delivery moment, with platform-TOS-compliant incentive structures. UGC (user-generated content) compounds: each review prompts the next conversion. Timing and incentive structure determine whether it works or backfires.

When to Use

Trigger phrases: "review prompt", "UGC prompt", "ask for a photo review", "request a video testimonial", "post-delivery review email", "incentivize UGC", /commerce ugc-prompts <product-type>.

Do NOT use for: full post-purchase sequence (use commerce-postpurchase-thankyou), responding to a review (use commerce-review-response), TikTok creator-affiliate brief (use commerce-tiktok-shop).

Inputs

Required:

• product_type - consumable / durable / cosmetic / apparel / service / digital
• platform - Shopify | Amazon | Etsy | Trustpilot | Google | TikTok Shop | Walmart | other. Determines incentive constraints.

Optional:

• review_platform - Yotpo | Okendo | Loox | Stamped | Judge.me | Trustpilot | Amazon native | Etsy native | Google Business | TikTok Shop native
• incentive_capacity - none / fixed dollar / percent off next order / loyalty points / charity donation
• brand_voice
• existing_review_count - informs whether to lead with social proof
• out_path

If product_type or platform is missing, ask before generating.

Platform anti-incentive rules (read first)

Different platforms have different rules about what you can offer in exchange for a review. Get this wrong and you risk account suspension or review removal.

Platform	Incentive policy
Amazon	No incentives whatsoever for reviews. Even free product → review is a "Vine Voices" exclusive program; outside Vine, any free / discounted product offered conditional on a review is a TOS violation. Asking for "honest reviews" without conditional offer is fine.
Etsy	No conditional incentives. May ask for review; may not offer compensation in exchange.
Trustpilot	Strictest in this category. Inviting all customers equally is fine. Any compensation, discount, gift, or store credit "in exchange for an updated, removed, or revised review" is prohibited. Even framing it as "thank you for the review" is risky if it follows the review and looks like a quid-pro-quo.
Google Business reviews	Google's policy prohibits offering incentives in exchange for reviews. Asking is fine.
Walmart Marketplace	Similar to Amazon - no incentives in exchange for reviews.
Shopify storefront (Yotpo, Okendo, Loox, Judge.me)	Generally permitted: discount on next order, loyalty points, photo-review bonus. The discount must be offered to all buyers, not conditional on review content (positive or negative). Yotpo, Okendo, Loox have built-in "discount-after-review" logic that is compliant when the discount fires regardless of star rating.
TikTok Shop native reviews	Conditional incentives for content (UGC video tagged on the listing) are permitted via the creator-affiliate program. Direct review incentives - same as Amazon (avoid).

Bottom line:

• For Amazon, Walmart, Etsy, Trustpilot, Google: never offer compensation conditional on a review. Send the prompt; thank the customer regardless.
• For Shopify storefront review platforms: discount-after-review is fine when the discount is unconditional on rating.
• For TikTok Shop UGC: route through creator-affiliate program (commerce-tiktok-shop), not this skill.

Workflow

Phase 1: Timing per product type

Default delivery-to-prompt windows:

Product type	Best window	Why
Consumable (food, supplements, beauty replenishables)	D+14	Used long enough to evaluate effect / taste
Cosmetic / skincare	D+21	Skin results visible after ~3 weeks
Apparel	D+7	Worn, washed once, fit confirmed
Durable (home goods, electronics, furniture)	D+30	Used long enough to evaluate quality and durability
Service	D+3	Recall is fresh
Digital / SaaS	D+14 + D+30	Two prompts - first impressions + sustained value
Gift purchases (any category)	Adjust to D+gift_date+N rather than D+order+N	Buyer may not have used the product yet

For Amazon, the platform itself sends a review request at variable intervals; piling another email on top is permitted but should be timed to NOT overlap.

Phase 2: Prompt copy template

Each prompt is a single email (or SMS) with:

1. Subject: specific to the product (not "leave a review")
2. Body (≤ 150 words):
   • Acknowledge they've had it for N days
   • One specific question that gets a real answer (not "how is it?" but "is the leather softening yet?")
   • Single review CTA - link directly to the review platform's submission form, pre-filled with the product if possible
   • Photo / video prompt if applicable: explicit ask, with constraints ("a photo of the product in your space", "a 15-30 second clip showing it in use")
   • Incentive disclosure (only if your platform permits) - clearly state the discount/credit is offered to all reviewers regardless of rating
3. CTA: primary = leave review; secondary (optional) = upload photo / video; tertiary (optional) = referral program
4. Anti-pattern check: the email must work as well for a 5-star review as for a 2-star review. If the copy reads as fishing for positive only, rewrite.

Phase 3: Photo + video prompt copy

Photo and video reviews are 3-5x more useful than text-only for converting future buyers. Specific asks beat generic.

Photo prompt:

• Short, generous: "A photo of the in your kitchen / bedroom / bag" - name the context.
• Mention the technical floor: "Phone-camera quality is more than enough - no studio shot needed."
• If your review platform supports auto-import (Loox, Okendo from Instagram), say so: "Or tag us @ on Instagram and we'll pull it in for you."

Video prompt (only if appropriate to product type):

• 15-30 seconds.
• One specific moment: "Show the in use - first 5 seconds, on-screen text if you want."
• For TikTok-Shop-eligible products: route to creator-affiliate program; this skill is for owned-channel video prompts.

Phase 4: SMS variant

For short text-review platforms (Trustpilot, Google Business), an SMS variant is fine. For photo / video prompts, email is better - phones can compose photos but the email has the link.

SMS template (≤ 160 chars, TCPA-quiet-hours aware):

Hi {{ first_name|default:'there' }} - quick favor: would you leave a 1-line review of your <product>? <short link>
Reply STOP to opt out.

Phase 5: Incentive structure (platform-aware)

Permitted (Shopify storefront / owned channel):

• "10% off your next order after you submit a review (any rating)"
• "100 loyalty points for any review; 200 for a photo review (any rating)"
• "We donate $1 to per review submitted (any rating)"
• "Featured customer of the week - submit a photo and we'll pick one to feature on our IG"

Prohibited (Amazon, Etsy, Trustpilot, Google, Walmart):

• Anything conditional on rating
• Anything tied to "5-star reviews only"
• Anything offered after a review with the implicit expectation of an update

Phase 6: Sanity check

• Timing matches product type
• Email copy works for any rating
• Photo / video ask is specific and generous
• Incentive structure is platform-compliant
• TCPA quiet hours respected on SMS
• No anti-pattern (rating-conditional incentive, fishing for 5-stars)

Output Schema

Write to resolved out_path:

# UGC Prompt Sequence: <product_type>
**Platform:** <platform>   **Review platform:** <review_platform>
**Date drafted:** <YYYY-MM-DD>

## Timing
- Best window: D+<N> from delivery
- Reasoning: <one line>

## Email Prompt
**Subject A / B / C:** ...
**Preview:** ...
**Body:** [≤ 150 words]
**Review CTA:** <link to review platform>
**Photo CTA (if applicable):** ...
**Video CTA (if applicable):** ...

## SMS Variant (if SMS opt-in)
[≤ 160 chars + STOP/HELP]

## Incentive Structure
- Type: <none / discount / loyalty points / charity / feature>
- Platform compliance: ✅ / 🚫
- Conditional on rating: NO (verified)
- Disclosed in copy: yes / no

## Anti-pattern Audit
- Copy works for 2★ as well as 5★: yes / no
- No fishing for positive only: yes / no
- No off-platform contact in Amazon/Etsy/Walmart copy: yes / no

## Recommended next steps
- Wire flow trigger in Klaviyo / ESP: "Order delivered N days ago AND order contains <product_type tag>"
- Connect review platform's auto-publish webhook so reviews surface on PDP
- Run `/commerce review-response` to align reply scripts with this prompt cadence
- Run `/commerce postpurchase-thankyou` if not already in place - UGC prompt sits naturally at D+<N> in that sequence

Templates / Examples

Example A - Cosmetic / skincare ($35 serum, Shopify + Loox, casual voice, D+21)

Email:

Subject A: Three weeks in - what's your skin saying? Subject B: D+21 - the question we actually want to hear Subject C: Photo bonus - share your week-3 with the serum

Body:

{{ first_name|default:'Hey' }} -

You've had the <serum> for three weeks now. By now your skin has had time to actually respond - most users see the strongest shift between week 2 and week 4.

One specific question: are you seeing the change you hoped for, or is something off?

[Leave a review - any rating, any length]

If you'd like to share a before/after or a current selfie, you can [upload a photo here] or tag us @<brand> on Instagram. Phone-camera quality is more than enough.

A small thank-you: every review (any rating) earns 100 points; photo reviews earn 200. Points apply on your next order.

- The team

Example B - Apparel ($89 sneaker, Shopify + Okendo, casual voice, D+7)

Email:

Subject A: Week 1 - how do they fit? Subject B: 7 days in - quick check-in Subject C: Photo prompt - your sneakers in the wild

Body:

You've had the Field Sneakers for a week.

Two questions, one CTA:

1. **Fit** - true-to-size, or wish you'd sized differently?
2. **Break-in** - softening at the toe box yet?

[Leave a 1-line review (any rating)]

Bonus: if you snap a photo of the sneakers in the wild - at the trail, on the subway, wherever - you can [upload it here] or tag @<brand>. We pick one shot a week to feature.

10% off your next order after you submit a review, any rating, no minimum.

- The Field team

Example C - Amazon ($24 coffee bag, Amazon native review, formal voice, D+14, NO INCENTIVE)

Email (sent via brand-site if customer also opted in to brand newsletter - Amazon does not allow seller-direct review-prompt emails outside Amazon's own messaging system):

Subject: Your - two-week check-in Preview: A note from the roastery - and an honest ask.

Body:

Hi -

Thank you for ordering the <coffee> from us through Amazon. You've had it for two weeks now, so by now you've probably brewed the bag a few times.

If you have a moment, an honest review on the Amazon listing helps the next person decide. A 1-sentence review is more than enough - what worked, what didn't.

[Leave a review on Amazon]

We don't offer discounts or compensation for reviews - Amazon prohibits it, and we'd rather hear what you actually think than buy a positive review.

If something was off with the order or the coffee, please use the Contact seller link on your Amazon order page so we can resolve it directly.

- The roastery team

Example D - Trustpilot service review (B2B SaaS onboarding, D+3)

Email:

Subject A: 3 days in - quick favor? Subject B: Your honest take on onboarding Subject C: 1-sentence review - Trustpilot

Body:

Hi {{ first_name|default:'there' }} -

You completed onboarding three days ago. While the process is fresh, would you leave an honest review on Trustpilot?

[Leave a Trustpilot review]

We don't offer compensation for reviews - Trustpilot's policy doesn't allow it, and we wouldn't want to anyway. Just an honest read of the experience helps prospective customers make a real decision.

If something didn't work in onboarding, please reply directly and we'll fix it.

- The team

Notes

• Platform anti-incentive policies are the single biggest compliance risk in UGC prompts. Get this wrong on Amazon, Walmart, Etsy, or Trustpilot and you risk listing or seller-account suspension.
• Specific questions get specific answers. "How is it?" gets generic 5-star reviews. "Is the leather softening?" gets useful, detailed reviews that convert future buyers.
• Photo / video reviews lift conversion 30-50% on PDPs (Yotpo / Okendo published data). The investment in a generous photo-prompt pays back.
• The email must work for a 2★ review. If the copy fishes for positive only, you're training a biased review pool that will eventually correct on you.
• TCPA quiet hours apply to SMS prompts. 8am-9pm local time, US.
• Suggested follow-ups: /commerce postpurchase-thankyou to integrate this prompt into the full post-purchase sequence; /commerce review-response to align reply scripts with reviews that come in.