occupation
Customer Service Representatives
description
根据投诉内容识别具体的投诉子类型，并返回对应的必填/选填要素清单。
Source text: Chinese
updated
xiaoranchenwai/12345-hotline-agent
SkillsMP has collected 9 skills from xiaoranchenwai/12345-hotline-agent. Open a skill to review its source and details.
- Latest recorded source activity
- SkillsMP catalog refreshed
- skills collected
- 9
- GitHub stars
- 5
- GitHub forks
- 4
Skills in this repository
2 occupation categories · 100% classified
Showing 9 of 9 collected skills.
skill
occupation
description
updated
occupation
Software Developers
description
检测到对话中途出现意图切换时，负责保存当前任务上下文、切换到新任务、并在新任务完成后恢复原任务。
Source text: Chinese
updated
occupation
Customer Service Representatives
description
检测用户负面情绪并生成安抚话术，在信息收集前先进行情绪疏导。
Source text: Chinese
updated
occupation
Customer Service Representatives
description
处理各类异常情况，包括意图无法识别、子智能体超时、API 调用失败等，保证对话流畅性和服务可用性。
Source text: Chinese
updated
occupation
Software Developers
description
对用户的自然语言输入进行三分类（投诉/咨询/建议），用于主智能体路由决策。
Source text: Chinese
updated
occupation
Software Developers
description
调用政务知识库 API 检索权威答案，处理返回结果或触发降级策略。
Source text: Chinese
updated
occupation
Software Developers
description
处理同一会话中出现多个投诉的情况，负责冲突判断、要素共享、顺序调度和汇总输出。
Source text: Chinese
updated
occupation
Software Developers
description
在投诉要素收集完毕后，格式化并调用工单系统提交，处理提交结果。
Source text: Chinese
updated
occupation
Customer Service Representatives
description
为建议类诉求生成积极、有温度的正向回应话术。
Source text: Chinese
updated
Showing 9 of 9 collected skills.