Telephone Operators

Office and Administrative Support Occupations · Job Skills & Competencies · SOC 43-2021 · 4 skills

Occupation context

These O*NET tasks describe the occupation. They provide context for this SOC mapping, but do not mean every listed Skill performs every task.

Observe signal lights on switchboards, and dial or press buttons to make connections.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

O*NET task statements are shown in their source language (English). Task data excerpted from the O*NET® 29.1 Database (USDOL/ETA) and used under CC BY 4.0.

Representative sources

A bounded sample of popular skills mapped to this occupation, with at most one Skill from each GitHub repository. The complete mapped list follows.

telephone-operator

wonsukchoi/domain-experts

Use when a task needs the judgment of a telephone operator — relaying a Telecommunications Relay Service (TRS) call verbatim between a text/sign caller and a hearing party, resolving a directory-assistance lookup with an ambiguous or misspelled name, deciding whether a call qualifies for emergency-line prioritization, or handling an offensive or distressing relayed call within FCC neutrality rules.

using-yellowpages

nilsclabb/yellowpages

Use when starting a session with yellowpages; introduces progressive disclosure and routes the agent to the correct category router.

swiss-phone-directory

meghal86/stacksignal

Swiss phone directory lookup via search.ch API. Search for businesses, people, or reverse-lookup phone numbers. Use when: (1) finding contact details for Swiss companies or people, (2) looking up addresses by name or phone number, (3) reverse phone number lookup, (4) finding business categories. Requires SEARCHCH_API_KEY.

x402agent/NanoSolana

Start voice calls via the NanoClawd voice-call plugin.

All mapped skills

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Skill names and descriptions remain in the language supplied by their source repository.

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telephone-operator

wonsukchoi/domain-experts

Use when a task needs the judgment of a telephone operator — relaying a Telecommunications Relay Service (TRS) call verbatim between a text/sign caller and a hearing party, resolving a directory-assistance lookup with an ambiguous or misspelled name, deciding whether a call qualifies for emergency-line prioritization, or handling an offensive or distressing relayed call within FCC neutrality rules.

using-yellowpages

nilsclabb/yellowpages

Use when starting a session with yellowpages; introduces progressive disclosure and routes the agent to the correct category router.

swiss-phone-directory

meghal86/stacksignal

Swiss phone directory lookup via search.ch API. Search for businesses, people, or reverse-lookup phone numbers. Use when: (1) finding contact details for Swiss companies or people, (2) looking up addresses by name or phone number, (3) reverse phone number lookup, (4) finding business categories. Requires SEARCHCH_API_KEY.

x402agent/NanoSolana

Start voice calls via the NanoClawd voice-call plugin.

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