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Telephone Operators

Office and Administrative Support Occupations ยท Job Skills & Competencies ยท SOC 43-2021 ยท 4 skills

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โ–ถ3 typical tasks from O*NET
  • Observe signal lights on switchboards, and dial or press buttons to make connections.
  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

Task data excerpted from the O*NETยฎ 29.1 Database (USDOL/ETA) and used under CC BY 4.0.