composio-community/support-skills

آخر نشاط مصدر مسجل: ١٤ أبريل ٢٠٢٦ في ١٦:٥٦

آخر تحديث لفهرس SkillsMP: ١٢ نوفمبر ٢٠٢٦ في ١٢:٥٢

skills مجمعة: ٤٠

نجوم GitHub: ١٩
تفرعات GitHub: ٢

التثبيت بمساعدة مساعد ذكي

انسخ هذا الطلب إلى المساعد الذكي الذي تستخدمه.

Follow https://skillsmp.com/skill-install/prompt.md to install Agent Skills from https://github.com/composio-community/support-skills.

ملف README للمستودع

مصدر ملف README للمستودع: README.md

قراءة الملف الأصلي

عرض ملف README كاملًا

<h1 align="center">Support Skills</h1> <p align="center"> <a href="https://dashboard.composio.dev/login?utm_source=Github&utm_medium=Github&utm_campaign=2026-04&utm_content=SupportSkills"> <img width="1280" height="640" alt="Support Skills" src="https://github.com/user-attachments/assets/bab01a9e-f73b-4aae-a567-07304be3aa20" /> </a> <p align="center"> <a href="https://awesome.re"> <img src="https://awesome.re/badge.svg" alt="Awesome" /> </a> <a href="https://makeapullrequest.com"> <img src="https://img.shields.io/badge/PRs-welcome-brightgreen.svg?style=flat-square" alt="PRs Welcome" /> </a> <a href="https://www.apache.org/licenses/LICENSE-2.0"> <img src="https://img.shields.io/badge/License-Apache_2.0-blue.svg?style=flat-square" alt="License: Apache-2.0" /> </a> </p> <div> <p align="center"> <a href="https://twitter.com/composio"> <img src="https://img.shields.io/badge/Follow on X-000000?style=for-the-badge&logo=x&logoColor=white" alt="Follow on X" /> </a> <a href="https://www.linkedin.com/company/composiohq/"> <img src="https://img.shields.io/badge/Follow on LinkedIn-0077B5?style=for-the-badge&logo=linkedin&logoColor=white" alt="Follow on LinkedIn" /> </a> <a href="https://discord.com/invite/composio"> <img src="https://img.shields.io/badge/Join our Discord-5865F2?style=for-the-badge&logo=discord&logoColor=white" alt="Join our Discord" /> </a> </p> </div> Support skills for AI agents for Claude Code, Codex, Cursor and more. Triage tickets, draft replies, track SLAs, detect churn risk, escalate bugs, generate CSAT follow-ups, build macros, translate messages, sync CRM contacts, and run weekly digests, without leaving your terminal. ## Contents - [Quick Start](#quick-start) - [Ticket Management](#ticket-management) - [Customer Intelligence](#customer-intelligence) - [Communication](#communication) - [Analytics & Reporting](#analytics--reporting) - [Workflow Automation](#workflow-automation) - [Quality & Training](#quality--training) - [Feedback & Surveys](#feedback--surveys) - [Sales & Outreach](#sales--outreach) - [Setup](#setup) --- ## Quick Start ```bash # 1. Install Claude Code npm install -g @anthropic-ai/claude-code # 2. Install the Composio CLI (connects to Gorgias, HubSpot, Slack, etc.) curl -fsSL https://composio.dev/install | bash # 3. Authenticate with Composio composio login # 4. Clone and install the skills git clone https://github.com/composiohq/support-skills.git cd support-skills ./install.sh /path/to/your/project ``` This copies all skills into `.claude/skills/` so they're available as `/slash-commands` in Claude Code. ```bash # Open Claude Code and run any skill claude > /ticket-triage > /customer-360 jane@acme.com > /escalate 12345 > /sentiment-check "I've been waiting 3 days and nobody has responded" > /tone-rewriter empathetic "Your request has been processed." ``` Skills shell out to the `composio` CLI to run tools. If a skill tries to call a toolkit that isn't connected yet, the CLI will tell you — just run `composio link <toolkit>` and retry. Skills that don't need external tools (like `/sentiment-check`, `/tone-rewriter`, `/qa-response`, `/angry-customer-playbook`, `/response-templates`) work immediately with no setup. --- ## Ticket Management | Skill | Description | |-------|-------------| | [Ticket Triage](ticket-triage/SKILL.md) | Pull open Gorgias tickets and auto-classify by P0-P3 priority and category | | [Zendesk Triage](zendesk-triage/SKILL.md) | Pull open Zendesk tickets and triage by priority, category, and SLA status | | [Freshdesk Triage](freshdesk-triage/SKILL.md) | Pull open Freshdesk tickets and triage by priority, type, and SLA | | [Zoho Desk Triage](zoho-desk-triage/SKILL.md) | Pull open Zoho Desk tickets and triage by priority and department | | [Intercom Resolve](intercom-resolve/SKILL.md) | Manage and resolve Intercom conversations — triage, reply, snooze, or close | | [Inbox Zero](inbox-zero/SKILL.md) | Batch-scan unhandled tickets and suggest quick actions — reply, escalate, close, assign, or defer | | [Auto-Tag](auto-tag/SKILL.md) | Analyze untagged tickets and recommend tags based on content, with confidence scores | | [Merge Tickets](merge-tickets/SKILL.md) | Detect duplicate and related tickets using subject similarity, same-customer signals, and content matching | | [SLA Monitor](sla-monitor/SKILL.md) | Real-time SLA compliance dashboard — flags breaches, at-risk tickets, and tracks first-response / resolution times | | [Ticket Summarize](ticket-summarize/SKILL.md) | Condense long ticket threads into TL;DR, timeline, what's been tried, and clear action items | | [WhatsApp Support](whatsapp-support/SKILL.md) | Handle WhatsApp customer support conversations via Wati or Whautomate | ## Customer Intelligence | Skill | Description | |-------|-------------| | [Customer 360](customer-360/SKILL.md) | Full customer profile — ticket history + CRM data (company, deals, engagement timeline, health score) | | [VIP Alert](vip-alert/SKILL.md) | Cross-reference open tickets against CRM to identify high-value customers needing priority treatment | | [Sentiment Check](sentiment-check/SKILL.md) | Analyze customer messages for sentiment (-2 to +2), urgency level, emotional signals, and churn risk | | [Contact Sync](contact-sync/SKILL.md) | Compare customer data across support and CRM systems to find missing contacts and data mismatches | | [Lead Enrich](lead-enrich/SKILL.md) | Enrich customer/lead profiles with business data using LeadIQ, RocketReach, or Clearout | | [Email Verify](email-verify/SKILL.md) | Bulk verify customer email addresses using Clearout or Mailcheck | | [Root Cause Analysis](root-cause/SKILL.md) | Analyze a cluster of related tickets to identify the underlying root cause with Five Whys framework | ## Communication | Skill | Description | |-------|-------------| | [Draft Reply](draft-reply/SKILL.md) | Read the full ticket thread and draft an empathetic, context-aware reply — optionally save as email draft | | [Response Templates](response-templates/SKILL.md) | Generate polished canned response templates for common scenarios (first response, need info, bug confirmed, etc.) | | [CSAT Follow-Up](csat-followup/SKILL.md) | Find recently resolved tickets and send personalized satisfaction follow-up emails | | [Customer Winback](customer-winback/SKILL.md) | Identify churned/at-risk customers from ticket patterns + CRM data, then draft personalized winback emails | | [Tone Rewriter](tone-rewriter/SKILL.md) | Rewrite a support response in a different tone — formal, casual, technical, empathetic, or concise | | [Translate Ticket](translate-ticket/SKILL.md) | Detect language, translate to English for the agent, and draft a reply in the customer's language | | [Angry Customer Playbook](angry-customer-playbook/SKILL.md) | Step-by-step de-escalation guide with tailored response for handling angry or abusive messages | ## Analytics & Reporting | Skill | Description | |-------|-------------| | [Support Metrics](support-metrics/SKILL.md) | Compute volume, response times, category breakdowns, and trends — optionally export to a spreadsheet | | [Weekly Digest](weekly-digest/SKILL.md) | Generate a comprehensive weekly support report and post it to Slack | ## Workflow Automation | Skill | Description | |-------|-------------| | [Escalate](escalate/SKILL.md) | Escalate a ticket to an issue tracker + team notification in one move, with confirmation before executing | | [Bug Report](bug-report/SKILL.md) | Extract structured, engineering-ready bug reports from tickets (repro steps, expected/actual, impact) | | [Handoff Notes](handoff-notes/SKILL.md) | Generate shift handoff notes covering all active tickets — what needs attention, what's waiting, what was resolved | | [Refund Processor](refund-processor/SKILL.md) | Gather full context around refund requests, assess eligibility against customer history, and prepare for approval | | [Macro Builder](macro-builder/SKILL.md) | Analyze recurring ticket patterns and generate reusable step-by-step playbooks for agents | ## Quality & Training | Skill | Description | |-------|-------------| | [Knowledge Search](knowledge-search/SKILL.md) | Search the knowledge base for relevant articles to help resolve customer issues, with suggested responses | | [QA Response](qa-response/SKILL.md) | Review a drafted response for quality, accuracy, tone, and completeness before sending | | [Chatbot Review](chatbot-review/SKILL.md) | Review AI chatbot conversations for bad responses, hallucinations, and missed questions | ## Feedback & Surveys | Skill | Description | |-------|-------------| | [NPS Collect](nps-collect/SKILL.md) | Send NPS/CSAT surveys and analyze results using Delighted or Satismeter | | [Feedback Digest](feedback-digest/SKILL.md) | Aggregate and analyze customer feedback from Delighted, GatherUp, Gleap, or Simplesat | ## Sales & Outreach | Skill | Description | |-------|-------------| | [Outreach Campaign](outreach-campaign/SKILL.md) | Set up customer outreach sequences via Lemlist, Reply.io, or Woodpecker | | [Proposal Draft](proposal-draft/SKILL.md) | Draft and send client proposals via Better Proposals or Bidsketch | | [Call Summary](call-summary/SKILL.md) | Summarize customer support/sales calls from Dialpad or Leexi call logs | --- ## Setup ### Install Claude Code ```bash npm install -g @anthropic-ai/claude-code ``` ### Install the Composio CLI These skills use the [Composio](https://composio.dev) CLI to connect to your support tools (Gorgias, HubSpot, Slack, etc.). Install it with: ```bash curl -fsSL https://composio.dev/install | bash ``` Then authenticate: ```bash composio login composio whoami ``` `composio login` opens a browser-based flow, then prompts you to choose your default organization and project. `composio whoami` shows your current session context. ### Connect your apps Connect each toolkit you plan to use with `composio link <toolkit>`: ```bash composio link gorgias composio link hubspot composio link gmail composio link slack composio link linear ``` You don't have to do this upfront — if a skill tries to call a toolkit that isn't connected, the CLI will tell you and you can run `composio link` then retry. Supported apps: - **Gorgias** — Support tickets - **HubSpot** — CRM, contacts, deals - **Gmail** — Email replies and drafts - **Slack** — Team notifications and digests - **Linear** — Issue tracking and escalation - **Google Sheets** — Metrics export - **Notion** — Knowledge base search --- ## How Skills Work Each skill is a directory with a `SKILL.md` file — a self-contained prompt that tells Claude what to do. The install script copies them into your project's `.claude/skills/` directory where Claude Code picks them up as `/slash-commands`. Skills that integrate with external apps shell: 1. **Discover** the right tool slug with `composio search "<task description>"` 2. **Inspect** the schema with `composio execute <TOOL_SLUG> --get-schema` (or `--dry-run` for a safe preview) 3. **Execute** the tool with `composio execute <TOOL_SLUG> -d '{...}'` 4. **Recover** from missing connections by running `composio link <toolkit>` and retrying 5. **Analyze** the results using Claude's reasoning 6. **Present** structured, actionable output 7. **Confirm** before taking any external action (sending emails, creating issues, posting messages) Standalone skills (sentiment, tone, QA, templates) work purely with Claude's reasoning — no external connections needed. --- ## Contributing Got an idea for a new support skill? Open a PR with a new `skill-name/SKILL.md` following the existing format. ## License MIT

جارٍ تحميل ملف README للمستودع…

Skills في هذا المستودع

ممثلو خدمة العملاء محللو أبحاث السوق ومتخصصو التسويق مطوّرو البرمجيات مندوبو مبيعات الخدمات (باستثناء الإعلان والتأمين والخدمات المالية والسياحة)

١١ فئات مهنية · 100% مصنفة

ممثلو خدمة العملاء

Rewrite a support response in a different tone - formal, casual, technical, empathetic, or concise.

لغة النص الأصلي: الإنجليزية

2026-04-10

عرض ٤٠ من أصل ٤٠ skills مجمعة.