First-Line Supervisors of Office and Administrative Support Workers

Office and Administrative Support Occupations · Job Skills & Competencies · SOC 43-1011

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▶3 typical tasks from O*NET

//Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
//Resolve customer complaints or answer customers' questions regarding policies and procedures
//Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes

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