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First-Line Supervisors of Office and Administrative Support Workers

Office and Administrative Support Occupations · Job Skills & Competencies · SOC 43-1011 · 296 skills

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▶3 typical tasks from O*NET

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
Resolve customer complaints or answer customers' questions regarding policies and procedures
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes