First-Line Supervisors of Office and Administrative Support Workers
Office and Administrative Support Occupations · Job Skills & Competencies · SOC 43-1011 · 483 skills
Occupation context
These O*NET tasks describe the occupation. They provide context for this SOC mapping, but do not mean every listed Skill performs every task.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
O*NET task statements are shown in their source language (English). Task data excerpted from the O*NET® 29.1 Database (USDOL/ETA) and used under CC BY 4.0.
Representative sources
A bounded sample of popular skills mapped to this occupation, with at most one Skill from each GitHub repository. The complete mapped list follows.
All mapped skills
Browse the complete catalog mapping by repository popularity or latest source activity.
Skill names and descriptions remain in the language supplied by their source repository.
Sort by
12 skills are now shown.